ホリデイ イン & スイーツ ピジョン フォージ コンベンション センター IHG ホテル(Holiday Inn & Suites Pigeon Forge Convention Center)

My wife and kids enjoyed our stay at the Holiday Inn and Suites Pigeon Forge. The Facilities were very clean and modern. I noticed the pillows and bed felt comfortable and we all slept well. It is in a great location if you have kids being around a lot of things to do. The hotel itself also seemed very kid friendly. We would stay again!

Absolutely awful from check in to check out. We checked in with a man names Brian who was extremely rude. He scolded us for the way we booked our hotel, refused to let me pay cash even though I chose pay at property, told me he was only charging incidentals to my card for $25 and then charged the whole stay to it. Fast forward to Saturday morning when I woke up to an additional $232. (This was also happening to at least 8 other people who stayed and were checked in by Brian , some customers have extra charges up to $1,500) when I asked the front desk about it they couldn’t give me any answers as to why our cards were being charged they then told us after hours it was a glitch in the system. I spoke with the general manager Don who just like his staff was completely rude. Offered me $50 at check out and I let him know more needed to be done since they were taking all of our money his response was “if this isn’t good enough you don’t deserve anything”. After speaking with staff through the weekend and our money still not being returned we found out it was not a glitch but user error from the rude man named Brian who checked us in. I had called the front desk on Saturday evening to ask for towels and Brian answered and once again was extremely rude he answered the phone with “what do you want”. Between the awful customer service and them fraudulently charging our cards the stay was pretty much ruined. We all spent more time fighting with them then enjoying our trip.

The hotel was very nice. Very clean which is very important to me. I would definitely stay there again.

We had such a good time for the amount of time we were there. The front desk guys were very helpful and informative! We will definitely be back! It was a huge plus that we were able to walk from the room to the island.

Similar to the boardwalk at Myrtle Beach. Plenty of shops/restaurants/attractions within walking distance.

My family stayed here for the weekend. A busy holiday weekend. There was only one elevator working an I had an issue with the bathroom in my queen suite.

I stayed here last year and was impressed. This time was a disappointing. My friends daughter gashed open her knee on the bed frame because it was missing a piece. We filled out a report and the front desk guy gave me everything he could to help! It was so deep it needed steri strips (im a nurse). Breakfast is not free. but on the website from their Facebook, it says breakfast and lunch is free for up to 2 kids with an adult purchase. When I told the staff about this, the casual pint employee asked the guy at the front desk and he basically said people will try to “get over on them”. So I had to pull it up to prove to them I wasn’t lying. Staff definitely needs to be educated on this. Breakfast is also $12 for an adult, but the options are slim. The French toast was hard and the juices were empty. There seemed to be only one casual pint employee, so we couldn’t really ask for things to be refilled. The 2nd day we needed towels, so I called the front desk. He wouldn’t bring any bc he said house keeping should be by. House keeping didn’t come. I called the desk again and asked for towels and trash bags and he said I could come get them. I went to the desk to pick them up and he literally gave me trash bags that were the size of candy bags & he acted inconvenienced. The bathtub wasn’t draining and the did fix that promptly. They also charged my friend incorrectly and said it was a hold- it wasnt. the rooms were clean as well as the pool and hot tub, which was nice.

We stayed in a suite with one King bed. The room was very spacious and the fireplace was a nice touch. The balcony overlooked the parkway which was nice as well. The swimming pool and hot tub were very clean and i really appreciated that! I would definitely come back!

Our first time staying here! We were very pleased! We will be back to stay here as we travel her 2-3 times a year! Perfect Spot!!!