If you're here for one night and for business, this is exactly what you need and just need a place for the night and move on. Not the most spacious, everything is very condensed. Again, one night of business it's ok. The front desk staff is friendly and efficient, they checked for my hotel membership and automatically applied without me asking. There is a bar in the lobby open from 7p till Midnight, and the drinks are weak but worked for what we needed. THere's a pool table, and many people order pizza and grab a drink there.
Third stay at the Renaissance Legacy West. Will return here when in the area. Great staff from top to bottom. Hotel was packed but they did not miss a beat. Enjoyed the upgraded room and the the rooftop pool vibe was cool, albeit packed. We had a blast. Close to everything Legacy West has to offer. Safe upscale and new feel. Clean and well staffed. Great check in, great valet, other hotels should learn from this one. Would absolutely recommend!
素晴らしい
101 reviews
4.6/5
1泊あたり
42,243円
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No.1
4.7/5
124件の口コミ
ホリデイ イン エクスプレス & スイーツ ダラス - プラノ ノース IHG ホテル
プレイノ | H マート・タウン・センターより0.37KM
"清潔""客室が素晴らしい"
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No.2
4.6/5
109件の口コミ
フェアフィールド・イン&スイート・ダラス・プラノ・ノース
プレイノ | H マート・タウン・センターより0.87KM
"Good Location"
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No.3
3.5/5
108件の口コミ
ベイモント バイ ウィンダム プレイノ
プレイノ | H マート・タウン・センターより1.58KM
"Good Location"
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No.4
3.1/5
75件の口コミ
レッド ルーフ イン プレイノ
プレイノ | H マート・タウン・センターより1.9KM
"Good Location"
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No.5
3.7/5
98件の口コミ
デイズ イン バイ ウィンダム ダラス プレイノ
プレイノ | H マート・タウン・センターより1.68KM
"Good Location"
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No.6
4.3/5
58件の口コミ
キャンドルウッド スイーツ プラノ ノース IHG ホテル
プレイノ | H マート・タウン・センターより0.92KM
"Good Location"
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No.7
4.2/5
104件の口コミ
ハンプトン イン & スイーツ ダラス / プラノ セントラル
プレイノ | H マート・タウン・センターより0.38KM
"Good Location"
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No.8
4.0/5
100件の口コミ
Quality Inn & Suites Plano East - Richardson
プレイノ | H マート・タウン・センターより2.2KM
"Good Location"
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No.9
4.2/5
22件の口コミ
トゥルー バイ ヒルトン プラノ ハイウェイ 75
プレイノ | H マート・タウン・センターより0.92KM
"Good Location"
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4.4/5
とても良い
When checking in, was told about all the things that didn't work or wasn't open. Using key cards at doors didn't work. Didn't hear that and was locked out for 20 minutes until someone let me in. Pool and laundry room was closed. Was told we could use a pool 10 miles away at another hotel. No face towels were available, had to use hand towels until some were available the next day. Some of the hand towels were so worn you could see through the worn areas. Extra pillows didn't have pillow cases, just dust covers. Called the hotel personally to request connecting rooms. When checking in, was told rooms were together but found out they were across from each other. When inquiring why we could not get connecting rooms, was told hotel didn't have double rooms that connected. No one told me that when I called the first time with the request. Had two rooms and the 2nd room toilet wouldn't stop running so family members were moved to another room, but on another floor. Stayed for 4 nights, all key cards had to be rekeyed 1 to 2 times every day because they just quit working. Toilet is a small low toilet, like a daycare child sized toilet. TV only had around 10 channels and those were the major network channels and news channels. Although the rest of the channels showed up in the channel lineup, they didn't play. Remote was slow to react to pushing buttons. If you pushed the up/down button more than 6 times, it hesitated and you had to wait until it caught up. Air conditioner was loud in one room that it drowned out the tv. One room had stains on sheets and family member had to change out the sheets on their own. Granted, we had a very late check in, but the sheets shouldn't have had stains on them. Slow working elevator. Out of all of this, had no complaints against the hotel staff. They were friendly and apologetic.
Called the hotel early morning to request the room be on the 1st floor due to my mother having mobility issues, was not honored. No problem, please place the room close to the elevator, still not accommodated. Was placed 1 room away from the end of the hall. I enter the room and am greeted with a mildew smell. RED FLAG as I have sinus issues. The bathroom is where the odor is coming from. Then above the bed is a poorly repaired hole where there was clear water damage (see picture) ALL Home2 Suites provides a curtain devising the bed from the living space. The room I was assigned did not have one and the front desk said I would need to wait for housekeeping to get the curtain. (see picture) The room's smoke sensor had electrical tape on it. Appears a guest wanted to cover the light that flashes indicating the sensor is connected to the power source. Housekeeping apparently doesn't look around the room (see picture) I immediately made a new reservation with a Marriott property that allowed me to check in the early morning, (7 AM) so I could get out of this poorly maintained hotel.
Stayed here for 3 nights for my son's hockey tournament. It's a stay to play tournament, meaning our team hotel is assigned. We had a flight delay due to the Dallas storm/arctic chill, so we did not end up getting to the hotel til past midnight. The guy at the front desk seemed ill prepared to handle a large group of check-ins at that time of night since we had several families on the same flight from Vegas. The front desk clerk initially tried to say that my room was no longer available b/c we were checking in past midnight despite having room confirmation and prepayment. Then he tried to state that the suite I had rebooked and had confirmation was given away. It took about 15 minutes to get this resolved and I know other families who checked in after I did had the same issues. I also have gold elite status as a Marriott Convoy member and was told I could not get my complimentary daily water. Outside of the horrible check in experience, stay way ok. Close to the highway and one of the rinks we played at.
I am a 65 yr old disabled US Veteran with a DISABLED Sign/Placard that hangs from my car Rearview Mirror. My car had been parked in the same hotel parking spot for 2 Weeks. The Parking Space is directly in front of the WINDOW of the STAFF office. THEY had seen the Disabled Placard before. They knew it was mine. They knew. Yet, without calling my room/phone to ask me, hotel staff called police @ 1:30 AM to ticket my car because the DISABLED PLACARD fell from the mirror. During my stay as an AMBASSADOR LEVEL member, they also put a room full of loud, crazy-sounding Druggies high as kites next to me. This sort of things continued throughout my stay. The Front Desk Staff are, for the most part, unfriendly and if they decide they don't like you, actively unfriendly. As a group, they were unfriendly with animus directed toward certain groups of guests. The breakfasts are horrible: the meats (sausages) appear to be either bad by selection and/or overcooked (burned and dried out) to make them worse. The breakfast is basically the same, day after day, and the kitchen staff are also unfriendly. The maid who serviced my room was nice.
MMarioThe hotel is well-located and convenient for long stays. However, the housekeeping service is quite minimal, offering only a “refresh service,” which primarily involves changing towels. For a full cleaning service, guests must request it in advance at no additional cost through reception. Despite this, the staff is very friendly, and the hotel itself is comfortable and well-maintained.