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Tesoro Hotel - Extremely Poor Booked a late holiday all inclusive at Tesoro Hotel, Tsivili, Zante. From the initial overview things seemed fine as it was clean and the weather was good. Then the cracks started showing. There was supposed to be an evening entertainment programme at the adjoining hotel which covered the "all inclusive". It simply did not happen. The food. Where do we go with this one? On arrival I advised the receptionist and TUI rep of certain allergies. I was informed that the kitchen staff would be made aware to try and ensure thar there was something to have. One evening my options were left at chips and cold spaghetti as everything else contained the two allergens I was up front about. The food throughout the daily meals was clearly reheated on a regular basis, and the selection was abject at best. Definitely the worst buffet options I have ever encountered for an all exclusive holiday. Booked a double room but the bed was made up of two singles pushed together. Now I can get this, but the bedding itself was also for single beds which isn't great for a couple. Also seen one of the most vile things. The first time the shower was used the towels were taken from under the sink where the hotel placed them. I heard my wife shout in anger and disgust. The so called clean white towel had soiling on it. Now whether some prankster that was in the room before us had left this and the hotel had not refreshed the towels prior to our arrival or something else I will never know. Disgusting. I know it's the end of the season and the staffs attitude reflected this. Little to no engagement, constantly on their phones where customers were there to be served. Even noticed one nibbling on chips from the buffet at dinner time in front of guests. There is nothing that can be done for pubs and restaurants closing down and not being available at this time of year, but when you have paid your hard earned money to TUI for a well deserved holiday the very least you would expect would be the hotel you are in to be functioning properly. Value for money has absolutely not been the case for this holiday.

First of all we thought bonus good flights make the most of the day when we get there. Nooo you can’t check in till 3 so just sat about with your cases as there was no where to store them. Room was clean and spacious. Food was terrible. Same stuff everyday just constantly covered in flies. The snack bar consisted of curled up sandwiches, cold pasta pots and pots of brown fruit. We paid all inclusive and ate out every meal. No atmosphere at all on a night. We actually had 2 days binge watching Netflix in our it was that bad. Dirty sun loungers covered in flies. Luke warm water in the shower, last day no water at all. Holiday from hell

Consider there was a lot of red flags from previous comments this was much better than expected. The staff were very polite and helpful. The rooms were spacious and the beds and pillows supper comfortable. The food was varied and a good selection. There is no entertainment which is a shame but just a short walk away and you are amongst restaurants and bars. There is a sister Hotel Altura opposites which has entertainment. The only thing I would have liked to have seen is more Greek themed entertainment. The resort cater for the British, which to me reminded me of Butlins and so not my cup of tea. Some of the bars were the same. I prefer something more authentic but that's just a personal preference. Wouldn't go in October again as the humidity with the hot and cold air brought in lots of flies and mosquitos. All in all though had a good holiday. The capital is beautiful and St Nicholas Bay.

Pro: The room was big, plenty of storage space, great air con, floor moped and towels changed every day before 9 with the exception of one day when I said 10 minutes and they didn't come back at all. Now for cons food very limited choice, one day pork kebab, pork pieces both in mustard sauce and fish, every day chips, pasta, spaghetti. Flies on bread, and salad so didn't touch this, surely this could be covered or something to deter the flies. No decaf coffee. Young lady behind the bar constantly looking at her phone, had to say excuse me to get her attention, so unprofessional. Finally no bad area to sit in in the evening, only around the pool, which is dark and not the cleanest, ok at the Altura in the evening.. Would return to resort but not hotel

First the positive, clean room , beautiful actually , working air con , comfy beds , 2 pillows , great location For town ! Some great staff Negatives Hotel could be on top of its game if it got rid of all inc ! When we arrived our toilet did not work , was temp fix , no spoons for coffee , food was at first awful , covered in flies , feedback via Tony the Tui rep , sister hotel Next door had a lively vibe so visited there sometimes, selection of food in the Tesoro is not great but did improve , kettle leaked all over our dressing table , fedback got a different kettle , iron can only be used for 1 hour , worst of all two young men decided to smash the patio window in of the girls next door , pretty scary ! Glass all over balcony , worst of all was being charged £49 tourist tax on arrival. We were on a budget ! As we decided we could not drink the low quality alcohol or food we eat out most of the time costing us a lot more My advice Tesoro is get rid of all inclusive, carry on upping your game and people will return ! I don’t think they have the skillset for return business! There was also a particularly unpleasant female bar attendant who made you feel guilty for asking for a drink of low quality alcohol! She also wore inappropriate clothing If I was to return and I’m not saying I won’t as my room was beautiful, I would only do it at bed breakfast evening meal higher quality and the availability of branded drinks to purchase If you enjoy plastic glasses this is the place for you However they are working hard to improve Thank you for the fruit and wine A great positive is we met lovely Greek people , I think we will get an apartment next year , we do however thank you for all the stuff you did for us at the hotel when we were upset , I would say this place is more 18/30 with not great standards rather than 59/62

The hotel was amazing, the staff were very friendly, helpful and great at doing their jobs.(even the cleaning maids that did our bedrooms) It had really delicious buffet food for breakfast, lunch and dinner; they had really tasty unlimited cocktails and fab swimming pools. The area the hotel was in had a fantastic cocktail bar called Paradise Cocktails and a fantastic restaurant called Family Restaurant; it served such amazing delicious food. (We went to those places for my birthday) I would definitely go back there again; it’s such a great place to stay for a week and it’s a great way to save money if you want to occasionally eat/drink out.