スプリング ホテル ビタコラ(Spring Hotel Bitácora)

When we arrived family of 6 adults and a baby, we learnt that we're overbooked, we were put up in their sister hotel Vulcano. We were upgraded from half board to All inclusive from the start, the staff could not have apologised enough and accommodated us for the inconvenience. They have an UP! bar where adults only are allowed, we used this in various days. The pool and pool bar was open after breakfast and we used this many times. The room were cleaned every day if needed and all staff were amazing. Food there was a wide range of local and English food available. I would highly recommend this hotel for half board and All inclusive There is a photographer in the hotel and if you speak to them they will take pictures of your holiday from start to finish or arrange a photoshoot.

Just back from a weeks stay in this hotel. We checked in and were given our wrist bands to wear for our stay. The band is used as your key to enter your room but you can also pay (add to your tab) for things at the pool bar for drinks / snacks. We were asked to download the Hello Spring Hotel app. I would recommend doing this before you go. You can use this to connect to your room WiFi & also to keep an eye on your tab. We stayed in room 732 which is a pool view room. The room was immaculate & modern. There is a hair dryer in the room but no iron or kettle. There was a lovely coffee machine but no pods. There is also a shampoo/conditioner & body wash inside the shower which were so nice. There is a mini fridge you can use. We took some water & stored this in there and we bought more water & snacks every day from the supermarket across the road. The room was cleaned every day with fresh towels provided if needed. The room has air conditioning but I didn’t realise until the next day that I had to turn it on at the wall. It was really warm in the room at night. We were worried about the sunbed situation and we saw people at 7am putting their towels on the sunbeds. We did witness a lifeguard going round and bagging the towels up if they were unattended for so long. We never had any problems getting a bed though. FYI You are allowed rings in the pool but no bed style floaties. You can hire a pool towel for €10 Euro at reception & you will get your money back when you return it. You can get these after 10am from the lifeguard just to the left as you enter the adult pool area. You can swap for a clean one every day if you wish. We were half board. The food was great. We were never once disappointed in anything we ate. Plenty of selection. Breakfast - toast, eggs, beans, bacon, sausages or pastries such as churros, or waffles with Nutella. Dinner - Different things every night including paella, steak & pasta. My favourite was the Mexican style they had out one night. The hotel had daytime games at the pool which my two who are 12 & 13 LOVED being involved in. We didn’t make use of the night entertainment because that’s not our thing but they did have something on every night. There is also 2 games rooms in the hotel which the kids loved & we played pool a few times. There is a bus stop just across the road which run free buses to take you to Siam Park / Siam Mall which we used and they were fab. The hotel is a short walk to the beach which we walked nearly every day and went along all the shops. All hotel staff were very friendly to us & we could see they work very hard. The bad bits we found were, someone in the room above us or next to us was smoking grass & we had to shut the balcony door at times. Also a few people smoking around the pool. The BFG must have moved in upstairs & rearranged the room for 3 days because it was constant banging. My partner was unwell for 2 days. I caught it before coming home & had to travel home severel

Honest review - we had a brilliant holiday here as a family and will 100% go back! We stayed in a standard room and only downfall our patio light was blew, everything was lovely in the room. With a full room of 4 it was a bit tight around the door area with suitcases etc but not an issue (imagine many hotels would be the same when full) Entertainment staff were all lovely, especially Anna, we just LOVED her! My kids enjoyed the entertainment during the day but loved the waterslides/pool the most! They never left the water on days we stayed at the hotel. Any staff we encountered were all friendly, servers at pool bar came across a bit stressed on a few days but it was normally busy and this was our only thing we could say… staff were lovely. Photographer took some class water shots for us by the pool and ever some underwear ones which are class to have gotten. Place was clean and tidy throughout. We did go to the family spa one day and really enjoyed it, especially the kids. We actually hoped to go back but ran out of time. My only negative score was the food - Great choice if you were able to eat everything/anything.. ie pastries, cakes etc. We were a family with allergies so we did struggle at times for choice/changes. Staff did inform us before we arrived we could request different but when we were at hotel we found the language barrier too much to explain and ask, (hold my hands up, I could have been more organised for language barrier) we never starved but also struggled with limited choices on some days. Also hot water for tea in breakfast was never hot enough for my liking but there was a microwave there to heat it (see few others). Would we return for sure!

Currently staying here just now and had kind of ignored the negative reviews as theres always negative people however wish i had listened now , if your coming with kids and booking for the slides and kids stuff make sure your kids are over 1.1m tall as will be not aloud to use even if even the slightest bit under my 4 year old was devastated, staff are also rude and everything takes ages to open in the morning. Food is cold, if you leave your beds unattended you will get a 15m timer then your towels will be put in a bin bag. Hotel appears clean and modern that is about the only plus side so far do yourself a favour and dont bother booking. Also the kids pool is completely shadowed by the hotel so no sun till afternoon

It's just not good to enough for the price, I feel like the rest of the reviews must have been written by the owners because I'm confused about how anyone could think this was a well run hotel. It looks nice, modern and clean, but it's impossible to get a space by the pool and queues to get drinks at the bar at night are minimum 25 minutes. The entertainment at night is poor and the food is way way below average. I'd rate this as a three star hotel. I'm here now and I'm really regretting booking it. Would really urge people to choose somewhere else.

We stayed at the Bita Cora last September. We arrived at the hotel just in time for dinner, the food was to a great standard. The hotel was very clean and modern (except for the broken mirror in the lift). There was entertainment on all day for kids and also a private pool area for the adults only. We went half board so when ordering drinks at the bar you scanned your wrist band and the charges go onto your room bill, you were not able to pay as you went along at the bar. However you could have went up to the reception at any time and paid your bill if you didn’t want to wait until you checked out. The rooms were clean and modern and housekeeping serviced the room every day. We had requested a double bed in the room and our room consisted of two single beds pushed together which was completely fine however the beds did tend to push apart very easily. The beds were quite hard when sleeping at night. Breakfast time was very busy during our stay however the food was lovely and had plenty of selection. They had full English breakfast, selection of breads, croissants, crepes, salads, yoghurts and more. We found the food was very good each night also as there was a lot to choose from and if your a fussy eater like us there will always be something for you. We done the UP package one day and it was £50 each for the full day as we were half board, I think it is £25 if you are all inclusive. It was good value for your money as it was open from 11am until 7pm. It is located on the rooftop of the hotel over looking las americas. There were fridges full of beer/water and soft drinks. They also had bottles of champagne sitting out for you to help yourself alongside a bar that would make you cocktails. There was also a selection of breads, cheeses, donuts, pastries etc. They had private hot tub areas and plunge pools located all around the rooftop and plenty of sun loungers. I would recommend doing this at least one day as it was well worth the money. Overall I would definitely come back here however we did get a good deal when we stayed here however I see it is a lot more expensive that we booked before.

Facilities are perfect for families with children - entertainment day and night 3 Separate pools to cater for all Food was great with good variety each meal time Location perfect for exploring Playa de las Americas Rooms clean and lovely but not overly spacious

Nice up to date hotel,3 pools 1 adults, friendly staff, spacious rooms,great entertainment ,,good family hotel, free deposit box,close to bars and shops, beach 10 mins away ,food good, Would return,

Loved the size of the rooms, Lots of places to sit and chill in and out side of the hotel, nightly entertainment very good...always got a sunbed after our morning trips out which was a bonus, food can't fault it the best half board food we have ever had, my favourite being succulent medium rare roast beef and the freshly cooked fish so many veg and an excellent range salads to choose from, all hotel staff lovely. It does have 2 points we couldn't put up with and would stop us coming back, 1st there is no policing of (families with children coming in the Adults only Pool area)...and the 2nd the (volume) of the speakers for music and kids activities you could hear it 2 hotels away, it was deafening when you are sitting around the pool area... These are 2 points that can be very easily be rectified to suit everyone. Thanks for a lovely holiday