リウ ユカタン - オールインクルーシブ(Riu Yucatan - All Inclusive)

Our second time at a Riu in the area and we loved it. Staff very friendly and helpful, facilities were very nice, food was good quality and plentiful, beach and pool area spectacular. Activities and evening program also very well done. Kids already begging to go back. We were two parents and 4 teenagers.

I was very impressed with the Fitness and Entertainment crews. Especially Gustavo who is the leader of the Fitness team. They were politely engaging with the guests and created a very positive and pleasant atmosphere. I definitely will recommend this property to my family and friends.

Went on a girls trip with my mom and we had the best time. Lots of wonderful entertainment all day long by the pool and at night. The food was great and the drinks were wonderful. The staff was very nice. The rooms were a tad outdated, but they did a very good job of keeping them clean.

The food and the beach were great. The grounds staff, actually ALL of the staff were amazing. The rooms are very basic, just okay but the other things help make up for it.

The property location, cleanness, beach access, entertainment all get 5Stars, however, management (Javier) gets a zero as well as the reception staff for their inability and refusal (getting the round about) to help and assist their guest solve problems. There was a short in the room and my wife was shocked (left without power), most critical was when the security removed our backpack and sandals from beach chair when we were in the water and the phone was missing. Front desk staff and management (Javier) did not do anything other than to give excuses. The hotel had no right taking or touching my stuff at the beach and then take no responsibility when phone was missing. they offered a taxi to police station hours later requiring me to take more time off my vacation. The hotel was at fault and did NOT take any action. when I asked next day for incident report they had to type one because a report was never filed. Your stay will be pleasant as long as you don't have an issue or security takes your stuff without permission (and your phone goes missing).

Property was older but well kept. Workers worked very hard keeping property clean and waiting on guest. Our toilet wouldn’t flush and they sent maintenance immediately 2 different times to resolve the issue. Food was ok. Beach was excellent but you better get up early to reserve chairs.

Very nice and clean ,i have stayed at a lot of riu properties and no waitress service around the pool or at the shows was a little surprising but every thing else was very nice

Really dated rooms we’d stayed in other riu hotels on the area but they don’t expend money updating the rooms outside facilities great but the rooms

Great amenities, variety of sports activities, lot space in property, variety of restaurants with great food, accessible to other Riu hotels, great shows, wildlife (monkeys & other animals)