BFH アトラクション デラックス ホテル セントロ プラヤ デル カルメン(Attraction Hotel Deluxe)

Hotel was so nice and super clean and staff were super kind! I really want to stay here again!

Not sure how to rate this hotel… looks very nice! But unfortunately it’s extremely poorly made. The doors are thin hollow core doors so you can hear everything. The window on your room just looks right into the hallway…. Just about everything in our room was broken. (Door handles, tv, lights, faucet, toilet) we’re all broken… some of the staff was exceptional while the others were far from it.

Towels were only available every 3 days, the shower was never clean, we had to complain to get the room clean, etc.

There was usually no water at all. So no showers or using the toilet. Very noisy hotel. Staff starts making noise at 7am waking people up and not to mention the people who stay theyre! Only 2 towels per room. Not at all a 4 star. More like. 2.

This property was decent across the board. I will say that it was clean, and did have great views from the rooftop. Their pictures and description are very misleading. The beach is multiple blocks away. Easily a 15 min walk at least, thru very crowded areas. For restaurants and clubs, your only a couple blocks away. I definitely recommend parking on the rooftop parking garage, around the corner. Much cheaper than parking on the street and your car will be safe.

Location is perfect, but the hotel is noisy, smell bad and in 5 days they never got my towels changed and did not clean my room. The breakfast is another location and it is a joke.

When I arrived at the front desk the guy was using the computer, but didnt have a second to look up and greet me. He continued doing his thing for a minute or two then finally acknowledged me. To me, the first impression is super important so if it were me behind the desk I would have stopped for a second to greet the guest and tell them that I would be right with them. I would have been more than satisfied with that. It's those little gestures that make the difference. The room was small, but clean and decent looking. The bed and pillows were rather firm for my liking, but ok. I ended buying a pillow at Mega store for $15 which helped. Hotel only provided light sheets and no heavier bed cover which I found inadequate. Shower was plenty strong must say, however, there was no water on 2 separate days. Room came with a small fridge, but it only worked while you were in the room because you have to insert your room key into an electronic reader each time you enter your room which activates power. So you can't store food in it during the day when you are gone because it will go bad. That didn't make much sense. Like clockwork, a rooster next door would "cockldoodldoo" early every morning endlessly. Not to mention 2 lil dogs would bark all day and night pretty well everyday. Also, there is hostel across the street that hosts late night parties every couple of days so I recommend earplugs if you want to actually sleep. Ok, I get it, it's a party town. Won't return.

Way nice area hotel and being on the top floor we had a great view of the ocean and the downtown area.

It was amazing. Great location. Staff very kind. Erwin was amazing. The 10 to 6 am guy from Argentina was amazing as well. Ill stay there again