Select Club at Sandos Caracol All Inclusive - Adults Only Area

The resort property was amazing with lots of native wildlife and beautiful plants. Very much enjoyed the adults only sections and the food was good. Only complaint was the difficulty getting reservations, particularly difficult at the fogo de Brazil and teppanyaki restaurant, a separate reservation process and huge lines in the heat. Other reservations cannot be made a head of time and had to get on the app at midnight to find availability. Staff was very friendly and a special shout out to Ignacio at the adults only bar on the beach!

Might want to control wild animal population. Buffet was filled with chaos…rude visitors, rude kids. Would be nice to have another buffet for adult only side. Food was better at the adult pool side but every meal, breakfast and lunch took an hour or more. My wife and I have been to many parts of Mexico and this was the worse resort we have been too. Spend your money elsewhere…

There was no hot water multiple days and the whole resort smells like sewer, the food in buffets is terrible and often not at proper temps and no labels! There is no traditional Mexican food whatsoever. Not even rice and beans. Staff doesn’t speak fluent English. We had a flight cancel and we called they said they would hold the reservation and we showed up they said we got marked as a no show! The cenotes are man made and you must wear a life jacket which are all broken buckles and in poor condition. Flies in food everywhere and the drinks are sugared up. Kids in adult only areas and food was left out all day and horrible! You must stay up till midnight to possibly get a booking in the restraints or wait in long lines to book only two days in advance. We booked a 10 day stay and left after 6 to another hotel. Nothing is as advertised! Do not go here! We have been trying to get a refund for our days we left and we are struggling to even have someone call us! You cannot get room service or anyone on the phone. We tried to get room service and had to call bell boy and then got reprimanded by the food service ppl when they called us and then waited an hour and a half for very very unappetizing food most days there was no bread or coffee and other amenities that should be provided at an all inclusive save your money. Do not stay here.

We had a wonderful time at this property. We went in February. We stayed in the adults only section and I'm glad we did because the other reviews say it stinks near the swampy area and it did, probably from the sulfur of the swamp. The signage needs work as we had no idea what to do, or where to go for dinner. Breakfast and lunch, we ended up going to the Brazil place and we were told that it needed no reservations for dinner, but for dinner, it did. We ate at the Mexican buffet for the most part as the International buffet was not good. Those are the only 2 place you can eat dinner without reservations. The app refused to work for us, so we eventually went to the info place next to the fun center (with the Foosball and ping pong tables), and we did get reservation there for all the days remaining. We ate at the Mediterranean place one night, the Brazil Place the section night and the Teppenyaki (Japanese hibachi) place the next night. All these places severed the most excellent food. We did end up going to Tulum for a half day and it was quite busy but we still had a good time. We did book a bed on the beach for $99 dollars US, but it was unclear where we were to get that, so we ended up in the adults only section until lunch when we asked about that and we were in the wrong place. There are 3 beds in the other section that were reserved, so we ended up moving to that section and we got chicken wings and fries, chocolate covered strawberries, champagne and about 8 beers.

The resort is beautiful, lots of nature and animals (monkeys, turtles, coatis, iguanas, etc.). Sometimes it felt like I was in a cottage in the middle of the forest. Staff was very nice and helpful. The Los Lírios restaurant is amazing, the others not so much and it’s really hard to book the à la carte restaurants if you are not Royal Elite.

Very scenic. However the place was very smelly. Kids everywhere other than adult pool. Adults only in a very small area. Food was quite bad. Staff was great. Drinks were below average.

I enjoyed the resort. Good food options for celiac. Managers and chefs really took care of that for me. I found the Adults Only areas to be fairly quiet and relaxing which is just what I wanted. Great snack and drink options at Adults Only beach bar. Awesome breakfast and lunch right at the poolside restaurant as well. There were a lot of animals roaming the resort and I really enjoyed that, and pretty much everything else about this place.

Property is nice and well maintained. The animals were a joy. Most staff is friendly. Getting food is horrible. They make you use an app that doesn't work. When you try to request a reservation in person always a long line and then told sorry nothing available. We only had 1 reservation for 7 nights. Also had to request towels every day. They never left enough, especially the night the water cooler leaked all over the floor. Also a long wait for a waitress for drinks. They did not have enough staff.

This was our 7th time to the resort. Beautiful grounds and lots of unique animals. The shows are good have seen them multiple times and they have havent changed over the years. Still some super sweet employees. Downfalls are you have to stay awake to book restaurants on app which is very hard to do unless your up at midnight to book them. Or have to stand in long lines to book the ones not on the app. While we were there they were constantly out of certain foods so you had to keep changing what you wanted on the menu to order. The buffet lines were really long and people had to wait for hours to get meals. The toliets kept getting clogged so you had to wait for people to come your room to fix it. Wasn't the resort we were used too. Premium alcohol was very scarce. And Raquel at los liros the hostess was extremely rude and had worst attitude for being a hostess. Arguing with people and puffing in there faces. Even tried to make her smile and got a mad eye roll. The amount of tables vacant at restaurants we were able to book over our 10 day stay shows that staff were scarce making it harder on the ones working and the customers eating. Overall enjoyed the pool and seeing some of our friends but probably will not be returning unfortunately. We really have enjoyed this resort in the past just sad its gone downhill like it has.