ザ ロイヤル ハシエンダス オールインクルーシブ(The Royal Haciendas All Suites Resort & Spa)

Belle hotel, piscine, restaurant a la carte excellent et chambre spacieuse. Par contre la plage pleine de sargasses et pas la plus jolie de playa del carmen. Deçus du petit dejeuner peu varié Enfin nous n’avons pas du tout apprécié le fait de donner une addition apres chaque repas ou chaque verre commandé dans un livret noir afin de laisser un pourboires. Cela semble imposé et pas correct car All Inclusive!

Nice all inc. resort to have a good time with friends

Excelente!!

I gave this place 2 stars because the food was great, but the beach was lacking due to erosion. I was disappointed with the small beach area. All food/drink servers were men. They were unfriendly and rarely smiled or interacted with the kids when they tried to order drinks. However, the few female workers at the front desk were friendly and professional.

The service was top notch and the facilities are very well kept. The hotel has aged well. The beach however is a wreck and not auitable for swimming escpecially for children. Royal Sands in Cancun has a much better beach.

Me and my 11 and 14 year old daughters had a lovely time here. We don’t need a whole lot and this resort had everything we did need to have a week of relaxation and comfort. From daily yoga for myself with Ilyana, beach volleyball, and days laying by the pool. The buffet was decent and had enough options to satisfy our tastebuds. Met lots of lovely folks and hope to come again next year. Muchos gracias for the great hospitality!

While staying at the hotel we had 2 TWO extended BLACKOUTS!!! During these times we had massages and facials scheduled and no one contacted us to them being cancelled, no offer for inconvenience (one time we stopped an activity short to make sure we could make the appointment and no one even bothered to contact us to let us know there was a blackout at the hotel and the service couldn't be provided). The buffet food was not that of a 4-4.5-5 ⭐ hotel rather than of a middle of the road hotel. Only one omelette station was open for over 60 people, and often running out of ingredients. The service people were great, the food, temperature of the food, consistency all below average. There was no beach front, the water area was gross, rocky, with sticks, pipes and other debris. What this place does do well is they have one exceptional reservation restaurant that we ended up eating at 3 times, because you can't book more then 2 reservations in advance and all the prime times are already taken. We even had a reservation at the overally salty hibachi restaurant one evening, with no call for verification and when we missed or time by 20 minutes and then arrived (we had it down for a later time, thinking we were showing up early) they told us NO. If your a smoker, even if ok not in the room (gross anyways) the smoking areas are in the worst places and there is no shade and no umbrellas in case of rain. I wish I could say the rest....but no more space

They keep the place clean and offer varied activities and services, we liked that a lot. The first days the food was average. The last two nights we made reservations at two different restaurants and it was delicious. We left happy and would return.

Absolutely perfect for our honeymoon. Amazing food and the best all inclusive package there is. Lots to do and see or just relax by the beach and pool area. 10/10 we will definitely be back