friendly staff, very welcoming and there was lovely rooms, very clean rooms, as a housekeeper myself i thought the rooms were absolutely brilliant. located right next to a lidl and a train stop! we went on the roof top and it was lovely. in the rooms they have mirrors and bedside tables that you can connect your bluetooth too!
旅先の様々な魅力を発見したいお客様に、ハーブー ホテル ルートヴィグスブルクは最適です。ハーブー ホテル ルートヴィグスブルクは、ルートヴィヒスブルクの現地の雰囲気を感じたいお客様にお勧めの施設です。当施設はルートヴィヒスブルク駅から400m、シュトゥットガルト空港から39kmと、立地に優れています。付近のエリアは、Hangover Shisha Bar Lounge LudwigsburgやKlimt – The Immersive Experience in Ludwigsburg、Film- und Medienzentrum der Wohnungsbau Ludwigsburgなど、観光名所が豊富なことで有名です。忙しい一日の締めくくりには、夜の街を楽しんだり、館内でくつろいだりしてお過ごしください。ルートヴィヒスブルクの当施設のお客様は、駐車場をご利用いただけます。
ゲゲスト2023.01.31
I am a long time customer of Harbr boardinghouse in Ludwigburg. This time I tried the hotel. Made a reservation of a standard room, and upon arrival a room for disabled people was allocated for me. Asked to change but was told the system says that’s what I booked. Showed my reservation confirmation to no avail. Then I was offered to leave the hotel without charge, as they were fully booked. Nice approach… I was far from being the last guest that arrived that day. The reception insisted I reserved this room and my word had no weight. At no point I was told they were sorry but that’s what they had - the staff has no knowledge of what service is about. They feel they are making a favour and act accordingly. I was not happy and showed it, so I got the other receptionist making faces to customers that were queuing. Very professional… The structure is nice and the barman Carlos is the only light in the darkness of the staff in this hotel. The manager and the front desk responsible were aware of my dissatisfaction but did nothing to contact me during my 2 days stay. When talking to the manager it was clear that it was a waste of time to explain a customer was there and not a line in the system. Someone told me the service desert is a problem in many places. I witnessed it. I like to say good things normally as I appreciate good service. But that’s the reality I found. I want to believe the allocation of the room has nothing to do with my provenance.