ホリデイ イン エクスプレス ポコモク IHG ホテル(Holiday Inn Express Pocomoke City)

Staff was excellent! Room was clean. The walls are extremely thin. I could hear the family in next room talk to their kids in normal conversation tones.

From check in to leaving, all was well. Clean rooms. My only complaint is the shampoo and body wash are in those large bottles attached to the wall. I'd rather have individual ones that no one has a chance to put something in them.

We left medications behind. We called and told they were life threatening if not taken. They replied that since the general manager was on vacation no one could mail them because a fee had to be charged on the credit card we left on file. Even though the clerk “Ashley” who refused to give a last name said they have the medications she couldn’t mail them and charge the credit card because only the general manager is authorized to do so and she is on vacation for seven days and was so sorry! I asked if we could pay her but again she said there is no was without the general manager’s okay.

Surprised at how nice front desk staff was… very well done. Overall place is clean but dated. Parking lot was mostly clean however, it looked like someone unloaded the trash out of their car on to the lot and left it. Didn’t sit well …..

Quiet location. New comfortable queen size beds. Room clean and well furnished. Shower has great water pressure. Bigger refrigerator and TV.

Although convenient off the highway, I wouldn’t recommend. Check in was easy even though we arrived late evening. Unfortunately, when we entered our room and went to use the toilet, it hadn’t been cleaned. There was dried poop on the inside of the bowl and the entire rim had dark gray grime. I notified the front desk first thing in the morning. Although they were friendly and understood, they said that because we didn’t book directly, there was nothing they could do. In addition, very uncomfortable mattresses.

Room was dirty having someone elses dirty socks that my 17 month old found behind the chair in the room. There was other things under the bed as well. Bathroom amenities wasn't replenished for my family of 5. Staff was quite pleasant though.

My husband and I realized at 11:30pm that we forgot to pack toothpaste. We called the front desk and they brought toothpaste to our room. Exceptional service! The breakfast was also very good. It’s not the most aesthetically pleasing hotel in the world, but it was clean, and we can’t complain. We would definitely stay again.

Staff was extremely helpful and professional and courteous. Checkin was fast.