ザ ロッジ アット ククウラ(The Lodge at Kukui'Ula)

The Lodge was overall really nice. Our Bungalow as VERY clean, well stocked with kitchen utensils, nice grill, and toiletries. Beautiful lanai to eat on. They did have a nice little gift for our daughter. The fans were kind of anemic in two of the rooms and barely rotated despite being on the highest level. Outdoor shower was nice. The hot water took a while to come in the kitchen so it was hard to do dishes. Ice tray was frozen solid so couldn't really use the ice. It think some of these little touches could be improved for the price. The pools were beautiful, not crowded, and heated to a nice temperature. The Makai restaurant was very nice. Friendly service from Makai staff. Overall the grounds were stunning with beautiful landscaping, but of course there were lots of landscapers/gardeners about to keep the grounds pristine. Daily loud street sweeping. We enjoyed the fitness classes although you do have to pay extra for them or to use the pools in the spa. Seems like this could be included for the price of the stay and the classes weren't very crowded. Amanda was great! There seem to be kayaks available at the farm and property, but no one really tells you where to get the paddles and launch. The farmstand was cool, and we likely looking around the farm. Very unique features. It seemed like the welcome was a little but short, they didn't show us around the property or explain where things were. You had to find out by yourself or talking to people. They could have done a better job making us feel welcomed in person. I understand it is a private club also, but they do have rental units so should focus more on this. There were no towels at the pool one night when we went swimming although the pool was still open as it was still light out. Treat 30-2 tablespoons of ice cream in a cup--not really worth stopping by and you had to twist someone's arm to get it. I had to ask multiple people as they said they "were out." Why list this on the calendar if it's so hard to access and they run out? Main restaurant difficult to get into...get reservations if possible. They were kind enough to accommodate us after a long wait. Multiple empty tables--possibly a staffing issue? Close to Poipu Beach which was fun and restaurants/shops nearby too. Overall, would go back, but for a 5 star resort, little details need improvement. We realize it's a privilege to stay here...not everyone gets this opportunity. Mahalo.

Picky, Picky: As an architect who has worked on luxury hotels and high-end homes, I am more critical than most guests. I must admit the folks who did the Lodge at Kukui’ula (Alexander & Brown and DMB Development) did a very, very good job. Lush Surroundings: The siting of the lodge is excellent, with beautiful sunset views over a terraced lawn and an axial view of the dramatic Spouting Horn blowhole. The pool and surrounding area are well designed to provide play areas for families and secluded areas for a couples. The grounds are lush with beautiful and surprisingly mature trees. The units are arranged to afford much privacy. The architecture respects the aesthetic of historic local plantations without devolving into caricature. Impressive Quality: Perhaps most impressive is the quality of the accommodations themselves. Typically, “luxurious” accommodations sadly reveal dozens of cheap short cuts that may escape some eyes, but not those of professionals. Not so at this property. All the materials, furnishings, appliances, fixtures, and fittings are very high quality. The bathrooms are fabulous, with excellent bathtubs and nice showers, including an outdoor "garden" shower. Very impressive! Unimpressive Breakfasts: Continental breakfast at the clubhouse is included, but it’s a bit on the meager side (not even any fruit juice). No Recycling: We dutifully segregated our recyclables, only to discover a notice at the dumpster informing guests that the Lodge at Kukui’ula has no recycling program and guests should take their trash to a recycling center a couple miles away. Huh? Unbelievable. Noisy Equipment: Some may argue that one should know that sleeping adjacent to a golf course means being awakened at 6:30 AM by groundskeepers; however, these days there are quiet, electric alternatives. Unfortunately, they are not used here. Guest Services: These folks were very attentive. Kyle made sure we were booked into a more secluded unit. Caleb received us graciously and followed up. Nyleen gets a shout out as she was very helpful throughout our stay.

Immaculate! Best Hyatt property to have stayed on. The staff, amenities and the residencies are top notch. Felt like home and was treated with respect and courtesy. Shout out to Kaleb who was fantastic!

We had an amazing stay! Highly recommend for couples and families. Right when we arrived, we both said we wish we were staying longer! The unit was equipped with everything. The clubhouse was beautiful. Two restaurants on-site. The pool was amazing! The spa was the best (the cold plunge is a must)! Rented bikes, they offer half-day, full-day and weekly rates. Staff were really friendly. The ONLY con is that the beach is a few mins away (not walkable). Other than that, amazing stay and everything we expected and more!

We have stayed here multiple times. This was our fifth trip. On the positive side the staff is first rate: helpful, welcoming and attentive. The facilities and pool set up is outstanding (although our older grandsons would like bigger water slides). We had two units for our trip this time and one was very good. the second 1 BR unit felt dated with stained upholstery and did not have dedicated wi-fi making for spotty connections and difficulty to impossibility to get any work done. For the prices charged, they should have a more uniform and higher standard to their units We love the area and quieter than Poipu. We also experienced a drop off in the quality of the pool side restaurant. In the past I would have given a 5 star review, but were disappointed this time around with one of the units and some of the food service.

Although beautiful, VERY dirty. We are in Villa 1. $7K a night. Cockroaches, King Spiders, Beetles. Non stop. The GM, Andy, of Destination Hyatt, is of no help. They said they sprayed for pests and cleaned but we came home to more bugs. Including one in my bed. I find them crawling on my clothes that are hanging. It is incredibly sad and frustrating. This villa is not well kept. Our amazing vacation is ruined. I've stayed in Hawaii many times and never encountered this. Do not stay here! I asked him to move us to another villa or to the Hyatt down the street. He emphatically said no. Poor management. I am so so upset.

They place was absolutely beautiful and our check in and out process was flawless. We loved the pool and the convenience of the property to the beaches and other excursions. The food was good, but we felt like outsiders for the most part. It’s a “private club” so if you aren’t members they know and seem to treat you a little differently. No one was mean, just not over accommodating like other places we have stayed. They seemed apathetic. The grill was broken at our place and when we reported it, someone came and fixed it quickly. So their response time was great. They left a nice gift basket for us for our inconvenience.. even though a few items were expired. It was a nice touch.

Our dream vacation was exactly that at the Lodge!! Exceeded expectations all around!! Golf, swimming, spa, food, service, and staff were simply amazing. Highly recommend the Lodge at Kukii’ula for your accommodations on Kaua’i.

The Lodge at Kukui'ula was wonderful location for a retreat for my wife and I. The spa facilities were exceptional. We enjoy golf, cycling, hiking, and the sailing canoe along with wonderful meals at The Lodge. Very helpful staff.