グランドメルキュールアグラ(Grand Mercure Agra)

Beautiful Hotel with good service and location.

Good location, and view

Change of name / ownership to Grand Mercure. ***agement could have handled the changeover better. Driver took quite a while to find the place with the new name. Website should have been updated to avoid confusion. Wifi was not working due to changeover. No idea why ***agement did not organise that earlier. Having said that thanks to Pinto at reception who was very gracious in organising a link via his personal hotspot and helping out . Breakfast was good. Staff are very polite . The amenities and room were freshly renovated and very clean. Value for money

The staff was great . Deepali was very helpful and answered all our questions .the room was clean and bright, and the room service was always on time. Pool are is just exquisite and relaxing . Very close access to taj mahal . Highly recommend visiting grand mercure.

this hotel is really awesome we liked everything about the property the view is good the rooftop pool is really good amazing experience with my stay and food thank you Deepali Singh for your support and kindness you made our experience more enjoyable we will try to visit again .

Hôtel de bonne qualité. Service et buffet corrects. L'hôtel était en travaux donc beaucoup de bruit la journée. Choisir des chambre aux étage supérieurs, mais alors il y a un dilemme : côté sud pour le calme ou côté nord pour la vue sur le Taj Mahal (mais avec beaucoup de bruit : le métro et la présidence du G20 de l'Inde génèrent beaucoup de travaux à Agra. Ne pas ***que de monter sur le roof top (piscine, bar, gril... et vue sur le Taj Mahal).

The view of the Taj Mahal from the ‘Taj facing’ room is completely falsely advertised. Whilst it does face the Taj Mahal, it’s so much further away than in the picture, which is definitely photoshopped. Had I known this, I would absolutely not have paid the additional cost for this room. I was asked in passing by a male member of staff for my room number for no apparent reason, something that made me feel uncomfortable as a lone female traveller - I thought this was unecessary and inappropriate as there was no clear justification. My peephole was also installed incorrectly so that there was a gap and one was able to look in from the outside. This made me feel even more unsafe. There is a bizarre atmosphere in the lobby - loads of people waiting around and the staff at the front desk always seem to be busy but without actually seeing to anyone. They blast the same 3 songs on repeat and much too loudly. I would not recommend booking trips and services through the hotel travel agent, they will constantly try to upsell you and it’s a total ripoff. The hotel bars and restaurants are advertised differently but all share the exact same menu.

It was cold and damp in the room. The property was not anywhere near as nice as it seemed on the website. We could not use heat in the room, and we had to use A/C just to try to fight the wetness in the room, so we were freezing and woke up with a cough. The "Taj Mahal view" is non-existent as it is too foggy at this time of year, but they do not tell you that when they up-sell the deluxe room. I would have rather stayed at a Marriott or Hilton for the same price and regret that we didn't. I hate to leave a negative review, but that is our experience, and I would not recommend this place. The rooftop bar/restaurant, however, was fine, and the staff up there was good. They gave me some bad red wine that had turned to vinegar basically, but they opened a new bottle when we pointed it out. Food was good.