アルシデス(Hotel Alcides)

Hotel is located in central Ponta Delgada about 10 mins in a taxi from Airport. Hotel also is a restuarant which was pretty busy the days i was there but think it closes Sunday. Check in was easy with a 24 hr reception. Room was comfortable but basic. Breakfast was good different options hot and cold. Defo a good option, near all the main sights, tourist office bus and taxi ranks

Overall, the property was Good: breakfasts, the dinner we had, the rooms were all as expected; the interior decor is good: the dining room had a display cabinet with an old radio set I remember from when I was a kid!! The location is a short walk (downhill) to the City Gates, good for buses, shops and marina with its shops and restaurants. Unfortunately, we were in a street facing room where, on Wednesday night, we were woken up by music and what must have been karaoke at about 0130 (Thursday). When we made a complaint to the front desk Thursday morning, they were sympathetic and moved us to another room without issue. They said they had previous issues with noise, even to the extent of calling the police - who would seem powerless to act, as the licence for the venue (Outrolado, next door to the hotel) is for Wednesdays to Sundays, 1900 to 0200. This venue is the only one of its sort in the area: the licence seems at odds with the locale. Once I find out to whom to moan at in PDL, I intend to write a letter of complaint. The hotel doesn't need it and I guess, neither do any locals who live nearby.

The hotel is located in the city center and easy to find. The breakfast is great I loved the fresh squeezed orange juice!

Very welcoming and helpful staff, good breakfast to start your day and fantastic location for walking the city.

Stayed here for 6 nights and had a basic but neat, clean and comfortable room. The hotel is in a great location if you plan to explore on foot. Staff was well organized and helpful, and breakfast was good as well, with a lot of options. I had a room overlooking the street, which is a fairly busy pedestrian street, and I was warned that it might be noisy on the weekend, but the windows were surprisingly well soundproofed and I was not bothered one bit.

I booked two double rooms, one 11 months out and one 8 months out. I confirmed with them that the rooms were good since they were checking I didnt accidentally book 2 rooms. 2 weeks before they tell me that the single room wouldn't be available and wanted to see if we can take a triple room. I never booked a single room but was told that even though I paid the price for a room with a double bed because it was a single traveler they were going into the single room. My mom rebooked herself into another hotel and let them know, waited a few days and they never cancelled my mom's room, not sure if they were hoping I forgot and they could keep it, they were surprised when I cancelled it asking if I was still planning on staying there. I ended up getting a triple room even though I just wanted the double, not sure if they were planning on sticking us both in this room and collecting the fees for 2 rooms. Later when checking out the 'locked' room with my bags was unlocked and the door was wide open, I walked out with my bags without telling anyone. If you are a single visitor and want a double room, say you have two people otherwise they will downgrade you.

Ideally located on pedestrian street, good sized room for a 2 star. The grab and go breakfast for early departures was great. They also booked my taxi for 4:45 am. Overall just a good deal.

I will start with the good. I wanted to give this hotel at least a four star rating as the check-in process was excellent and the desk clerk was very friendly. However, we rented two rooms and one of the rooms had a broken air conditioner. When I requested that someone look at it the next morning, I was initially told it was working fine. I was unable to get the clerk to understand that the fan is not the same as the air conditioner. Later that afternoon when it still was not fixed I was told it was too late to switch rooms as housekeeping had left for the day. The saving grace was the night clerk finding us a fan which at least made the room bearable. I know many hotels do not have air-conditioning, but this was selected specifically because it did. Otherwise, the hotel is acceptable and as I indicated, in an excellent area/location.

We spent one day and night in Ponta Delgado before traveling to another Azorean island and stayed at Hotel Alcides. It is a wonderful hotel - centrally located, clean and comfortable rooms, very helpful staff, and great breakfast that is included. We arrived from a red eye flight hours before our room was ready and the staff let us partake in the breakfast even though we had not checked in yet. After we walked around the city for a few hours, we returned and were ready to wait in the lounge for our room but it was ready early. We really enjoyed our stay and it was a great value.