ポントアーズのポントワーズ駅ホテル

Last Thursday 15//12/2022 I suffered the worst hotel experience of my entire life, I wouldn't wish it on any human being. And yes, I'm venting because the hotel chain Hotel B&B HOTEL Cergy Saint Christophe treated me miserably. I was assigned to a project in Paris, and I was traveling from Berlin. My flight was arriving at 23:30. I had made my reservation through Booking.com and tried to pay with the digital debit card assigned by my company, Hotel B&B informs me that I don't need to pay in advance that I will pay at the hotel. Then, by messaging them I told them that my card is a digital debit card, and I ask if that would be a problem on my arrival. No one ever responded and I decide to travel. Then, I find myself two days later, at 0:40 in an industrial zone at -5°C with a thermal sensation of -8°C, the taxi drops me off and I realize that there is nothing around the hotel. There began all my tragedy, there was no reception or staff, only an automatic machine which asked me to pay everything with a physical credit card. Right next to the machine is an emergency button to call the hotel staff, I called by pressing the button, and I was answered by the most ruthless person in the world. Grossly he said ”I can't do anything for you, credit card or nothing”, I insisted explaining, grossly he said - ”Don't you understand? I insisted explaining, he rudely said ”-Don't you understand, credit card or nothing, otherwise you must leave, because I can't open the door for you”. I panicked when I tried to ask for an Uber back to the center of Paris and realized that no Uber would come because the area is so remote. I called again and begged him to at least let me go to the reception that I was freezing to death, that when I found a taxi I would go. Indifferent he said ”it's not my problem, I can't talk to you anymore because I have to talk to other callers”. After calming down myself and, after 45 minutes in the bitter cold, I tried the machine again with my personal debit card and was approved for one night only. So I managed to get into my room. The next day, I cancelled my entire reservation for the next days at the reception and I checked out of that hotel. Well, the last straw, 3 days after I checked out my email and the hotel charged my stay for 7 days to the digital card of my company... The worst manager of a hotel attended me, and promised to give me my money back. He does not do it in the time he promised and I went back to the hotel directly to solve this problem. The manager didn't even say good morning, and yelled at me ”what the hell are you doing here?, I told you I was going to solve it... Then we argued, I kept calm, he gave me a refund invoice, and told me it's not the hotel's fault that you arrive at night. It was all your fault, here is your bill. Au revoir!!! How can you Hotel B&B hire such persons to work in hospitality? and how can you Hotel B&B let them abuse and humiliate your customers?

もう過ぎました

Séjour royal, personel au petit soins,le service est tres satisfaisant, surtout la directrice tres souriante est tres serviable. La personne a l'accueil est tres accueillante. Petit déjeuner au top Je le recommande vivement.

部屋はとてもきれいで、清掃チームにおめでとうございました。平和な夜、他のゲストからの騒がしい騒音はありません。お金の朝食には耐えられない価値、オレンジジュースは特に優れています。

快適な客室、大きく、清潔で、機能的で、パリの入り口に位置し、密閉された安全な駐車場があります。現場で回復する機会があります。景色はとても良く、環境は快適です。とても良いレセプションとサービス。 ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;

客観的に言えば、このホテルは4.6ポイントを獲得できますが、Ctripの計算方法によると4.3ですが、その理由は、場所は市内中心部ではありませんが、車はとても便利ですが、部屋の大きさは良く、滞在するのに便利です。夜のこの城のホテル建物は無料で使用でき、友人や家族の集まりに適しています。朝食のアドバイスは追加されません。1人14ユーロ、価値がありません。

ホテルは修復され、きちんとしていてきれいでした。遅く、リビングルームの先生はフレンドリーで笑顔でした。私たちは要求通りの電気から遠く離れた部屋を持っています。駐車場にスペースがあります。場所は安全であるようです。私たちの部屋と隔てられた通り(家族にとって)のために小さいです。外は、非常に、私たちは、隣人のすべてを聞いた。

Fantastic hotel, cannot fault it Stayed 2 nights with our children. In 2 separate rooms. Excellent value for money. Both Rooms were big, very clean, accessible by lift and accessed by secure keycards Reception check in was friendly and reception staff happy and helpful during our stay We used the hotel as a base for 2 days in central Paris, the hotel is 8 mins walk to the train station and for 9 euros each you have a return train from cergy prefecture station that takes you 39 minutes on line A to Châtelet–Les Halles for Eiffel Tower and the Louvre or Auber for the Palais Garnier and Grand magasins. Lots of fast food places nearby for cheap eats or food iin hotel is about 15-20 euro each and great food. Parking at the hotel is right out the front of the hotel and free. Hotel bar is classy and reasonably priced, open till 11 for a drink after sightseeing. We loved our stay here and if we do Paris again would not hesitate to return.