ポプーヴキの滞在先を探す

朝食はOK、エキストラベッドなし、公共施設は美しい、部屋は滴りません、駐車場は無料です、それは街から遠く離れているので、小さな景色は湖です

We had booked a room for three adult people. When we got there, there was only one prepared bed with only one duvet! We talked to a woman in the reception, and it is by far the worst hotel service we have ever experienced! At this point it was almost midnight and the response we got was that she did not know where the bedding and sheets were kept. She had us follow her and after a while she found only one duvet and one sheet for this duvet. She handed it to us like so, not prepared, and when asked she said to us: “Does it look like I do that type of work here?”. After this we went back to the reception as this was completely unacceptable treatment from a receptionist at a well known hotel chain. She was not solution oriented AT ALL. She told us there were not any other available rooms. She never apologized. She would not give her full name , and said that she was quitting her job here. She told us she hade never been in this type of situation before. She told us she had no one to ask for help and that the people who work here during the day, and who would know where the bedding we needed were, were not here at this time of the day. She told us she was not hiding the bedding from us, that she sincerely did not know where it was. We did not get the room prepared as we had booked it. She even asked us what WE (!!) thought she should do. She said that the only option she saw was to give us back our money and that we could leave the hotel, at 00:30 at night (!!!!). Outrageous!!! We were all so dumbfounded and shocked by this completely unacceptable way of treating your clients that we absolutely considered to pack up and leave. After some time of talking and being dumbfounded by this TERRIBLE service she suddenly said the she could separate us and give us one more room. We accepted this and that was it. We are going to take action after this and call the director of the hotel and tell him about this experience. This is the absolute worst service experience we have ever experienced. COMPLETELY UNACCEPTABLE! And SHOCKING as this is a known hotel chain with great reviews! I am still lost for words, as I also was after talking to that terrible employee with no service skills to say the least.

私たちは325号室に一泊しました。非常にまともな部屋:すべてが清潔で広とした部屋で、素晴らしいwifi信号がありました。私たちの夜をより新鮮にしてくれたファンに感謝します🙂それはまた静かで重要でした朝食も多様で実際に美味しかったです👍

This is a new and clean hotel. However was very basic. The staff were very good and concerned about any issues we might have had. This is basically a roadside hotel at a truck stop that truckers use. A good hotel if your on the road for a long time and just need a place to rest. It really wasn’t the best for the vacation traveler. Our experience was a check in of 45 minutes due to real bad timing…was in line behind a dozen truckers and there was only one attendant. Also the included breakfast was sub par.

近くのトラムで10分で旧市街に着く素敵な場所。スピルベルク城はバルコニーから見ることができます。路上に無料駐車場。レストランでクリスマスにおいしいディナーメニュー。

ホテルの見た目はとても大きく、街から少し離れたレジャーリゾートホテルで、車での移動に便利です。ホテルにはスイミングプールと多くのサウナがあるので、午後を過ごすことができます。スイミングプールの1つは裸で泳ぐこともできます。多くの中年男性が裸のプールに飛び込み、老婦人もいます。若い人たちは一般的に静かに歩くことを選びます。

ホテルは市内中心部と良好なコミュニケーションをとる非常に静かな場所にあります。ここの特徴は、ブレーンビルのおいしいエリアでの朝食です。有能なスタッフと非常にプロフェッショナルなサービスにより、ゲストは本当に家にいるように感じます。