ポレレスのRestaurant Es Centroホテル

- Service: Despite being marketed as a high end esort, the service provided is reminiscent of a three-star hotel at best. Communication was extremely poor, and as a client, I felt neglected and disoriented. Very bad communication before the start. Only received the programme 3 days before arriving with schedule inconsistent with my departure times. - Boarding Experience for Kids: My kids were utterly dissatisfied with their stay. The guardians assigned were not only disorganised but also lacked the warmth and cordiality expected in such roles. Much to my dismay, most kids were excessively engaged with their mobile phones rather than participating in activities. -Programs and Activities: The camp seems to offer nothing beyond tennis, with no provisions for additional activities or events to foster a sense of community. This lack of support resulted in my children frequently seeking refuge with me instead of enjoying their time at the camp. - Facilities: Although aesthetically pleasing, the layout of the residence is a convoluted labyrinth. To reach my room required an excessive amount of navigation which felt very inefficient. - Staff and Management: The operations appear to be disorganised, hinting at a need for professional hotel management. Moreover, the reception staff was the epitome of rudeness and lacked professional decorum. - Room and Laundry Services: The rooms were satisfactory but constantly filled with noise from outside corridors and ongoing tennis matches outside. Additionally, the laundry service was inconveniently slow and required me to collect my laundry from reception. - Food and Healthcare: The restaurant options and food quality were average, but a serious concern arose when my son suffered from food poisoning. The advertised nurse, who should be an essential presence considering the nature of the camp, was inconsistently available and only on site from 12.30 am. -Tennis Lessons: The coaching was satisfactory but certainly not extraordinary. I expected more professional interaction and advice, not what I could receive from any ex-pro in a local club. Furthermore, the lack of social activities led to repetitive training sessions with the same partners. -Children's Experience: My children, despite being in different age groups and levels, mirrored my feelings of dissatisfaction and stagnancy. The inability to progress in their game was a significant drawback. -Leadership: I expected the presence of more experienced coaches, instead of young, inexperienced staff members. Unfortunately, the involvement of lead coaches, let alone Toni Nadal, was visibly absent. - Location: Manacor, the host town, was underwhelming with not much to offer culturally or aesthetically, thus providing little to no external engagement. In conclusion, the Rafa Nadal Camp and Residence proved to be an unprofessional, disorganised, and inefficient experience. Despite being great fans of Nadal, this camp was a letdown and I would not recommend