ホリデイ イン ポート セント ルーシー IHG ホテル(Holiday Inn Port ST. Lucie)

クリーンルームとフレンドリーなスタッフ

The front desk staff was absolutely wonderful. They went above and beyond trying to make our stay comfortable but the rooms were awful. They were not cleaned well hair from previous stay all over bathroom and never removed. Broken tile where we almost cut our foot, couldn't shower everyday. We understand its being renovated that should be mentioned online for booking. It should be closed while renovations are happening or do a better job with the rooms.

Check in quick and easy local pizza place is great looking forward to see what’s up for breakfast and the restaurant tomorrow very convenient

Toilet did not flush completely. No extra toilet paper roll. No box of tissues. Ice machine worked the day before but then stopped. To their credit they sent someone right up to fix it. The employees were very nice. Just don't think it was worth $200 a night. Wish I had had time to use the beautiful pool. Delicious coffee set up in lobby.

The room was musty smelling bed blankets smelled musty as well had to get air freshener to be able to sleep in the room beds were too small

My room was clean and didnt have any odors. But there was no hot water. I stayed two nights. They fixed it the 1st night, but not the second. And it was the same repair man. I dont understand.

The pictures for the hotel where fabulous. Upon arriving we saw that the establishment was very outdated and run down. The pool was not heated as stated and the hot tub was out of order as well. Maintenance said they are still waiting for a few parts. The next morning when going to take a shower, I had no hot water. We even gave it an hour to see if it would heat up again. If it wasn’t for the friendliness of the staff I’d be a lot more angry.

It was supposed to be a not smoking facility and the first room the smell of cigarette was horrible, the change the room for us and the next one looks better but very poor quality. Light didn’t work on bathroom or night lamps. TV very small and worst thing it didn’t work. Coffee machine has to be place on the floor because the electric court is not long enough. Not hot water to shower. Overall very bad experience.

Lot of gathering of staff with manager each morning more concerned with “she’s two faced” gossiping than customer service. Housekeeping did not fill coffee or even make bed no shampoo no conditioner