ノボテル ポルト アレグレ トレッス フィゲイラス ホテル(Novotel Porto Alegre Tres Figueiras)

Atendentes muito atenciosos, porém quartos velhos, mofo nas cortinas do quarto, toalhas bem batidas. A localização é muito boa, próximo ao consulado americano em Porto Alegre (2km), bem como próximo ao shopping Iguatemi.

This place was fantastic and treated me and my girlfriend and her son and her babysitter amazingly well in three rooms that were close together and they treated us kindly and had fantastic room service and there is shopping and a medical center right next door and convenient parking and a road that connects everything in the city right in front. I will go there again and I enjoyed everyone that I met

Their people does count, the hotel infrastructure needs maintenance. I travel to other countries in the Americas and Europe, so pricewise, the hotel should offer more services, like for instance a safe box.

The bed was very comfortable, room was spacious and we really enjoyed having drinks at the bar. Great pool! Decent location. We will stay there again!

Terrible smell; not enough pillows/towels/toiletries.

Had I seen pictures like these would never have booked. Bathroom is dirty and gross with mold, light bulbs missing, mirror falling and rusted, courtains and pillows disgusting. We changed rooms but not a lot better. The hallway carpet has never been vacuumed, terribly dirty, not to mention room service trays left with food uncovered overnight. They had us sign a waiver at check in for safe but the safe was missing in both rooms. Experience was not compatible with any other Novotel we’ve stayed at before.

First experience was not great. Arriving 3pm the room was not ready, seemed clean. Extra bed was broken and extra bed mattress was terrible. 2nd stay was much better.

The bed is very bouncy and the sheets dont even have elastic to stay in place. AC also stopped working on the last day. And several times the room key also stopped working.

The reception and room service staff provided good service. However, the experience in the hotel restaurant was poor. We had previously booked a meal at the hotel restaurant and chose to enjoy it after check-in, the restaurant staff did not have this information and did not know how to conduct the service. The service was poor, the main course took a long time, the salad came without sauce, the dessert which was a mousse was frozen and the staff were impolite. In addition, the entire building smelled strongly of frying during the first day and, if I am mistaken, the benefits of my Gold ALL status were not fully available.