I’ve now given it two chances which was two too many. First time was earlier in the summer when I was walking part of the southern upland way. I stopped in for a coffee to be ignored by a rather imperious, bored looking guy at reception. The place was deserted. Eventually he couldn’t ignore me any longer. I asked if I could have coffee and he directed me to the bar. I went into the empty bar and waited about 15 minutes and no one appeared. I just left. Today I went back with my husband. This time we were pointedly ignored at reception by 3 people. Again the lobby was empty. Eventually my husband asked one of the women if we could have coffee. She said yes but walked away. Several of the tables in the lobby area had used plates and cans on them. We sat down expecting the table to be cleared and our order to be taken. Eventually the woman appeared with two weak , milky coffees. Which we hadn’t ordered. Apparently it’s that on nothing. They don’t expect you to have a preference. We had to ask her to clear away the used dishes which she did, leaving behind a big puddle of water on the table. When we were leaving an elderly couple asked if they could sit at our table ( admittedly the view from there was spectacular). I went to reception and told the same woman that other people wanted the table but it needed wiping down. She said she would, but as I waited for my husband I noticed she hadn’t bothered and looked like she was leaving for the day. The terrible coffee was £3 each!
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