ノーフォーク ウォーターサイド マリオット(Norfolk Waterside Marriott)

Great but Sucky parking

Check in was chaotic - no orderly line to join for front desk. Room booked was not available when we checked in. We did get a "better" room, but it had one king bed and a pull out instead of 2 doubles. Toilet did not work in room provided - engineering came to fix after second call to front desk. Hotel pool was over chlorinated - you could smell it when the elevator doors opened. Four elevators for 26 floors, and one wasn't working. Check out was a disaster waiting for an elevator - I ended up walking from the 17th floor. Also - smoking right in front of the door was out of control. Hotel needs to regulate that better.

The walls were super thin and the room next to me had their TV blaring all night. I called the front desk several times who were unable to access the room nor stop the noise. I ended up sleeping in noise canceling headphones and did not get any sleep. The front desk were not helpful and pretty much told me too bad or change rooms at 1 am.

I especially appreciated the staff. They were all really kind, warm and inviting. Thank you to the team there. It’s the little things.

Their valet parking and service is a little challenging. Area to park for valet service was always full and only one or two valets were working so a few of us had to double park because street parking was not available. No one was available outside to tell us to double park. Had to go inside to find this out. Other than that we had a pleasant stay and loved the modern fixtures and decor.

From start to end my stay was great. The friendly staff made check in and check out a breeze. They provided local knowledge of the places around us and seemed to genuinely enjoy their customers. The room was spacious with a comfortable bed, coffee and tea service, and hygiene amenities. I did not get to make use of their pool or gym but other customers raved about them.

A very accommodating staff. We had a 4 o’clock wedding to attend and front desk staff worked it out for us to check in early! All staff members had a smile and eager to assist.

The sink in the bathroom drain was clogged. Someone should inspect these things after each rental.

Excellent location in downtown Norfolk with easy access to restaurants, entertainment and interstate highway. Only negative was having to pay for exit from parking garage. Not expensive, but just a little bit of a hassle.