Best Western Poway/San Diego Hotel

The hotel asks for no smoking in room but when I first enter the room there was a very strong cigarette smell. There were cigarette burns on the chair and sheets. Also, although they are pet friendly, they charges an extra fee without acknowledging before booking the room.

Check in was efficient and I was able to park outside my room on a very rainy night. The room was clean and the bed very comfortable. I don’t think any property deserved a 10/10. I would give this a 8/10 for the price

Did not like the new pillows. Estayed here last year, and the pillows were much better. Felt like laying your head on a sandbag. Otherwise everything else was great.

Not a bad stay but had a couple of issues. First thing the TV would not log in. Second thing was the blanket was too light but we would have to go to the office to get an extra one. We didn't care to do that.

Overall fine, staff was friendly and helpful, but there was a lot of street noise that could be heard from the room at night

I asked for a new shower head. Replaced it right away. Brand new. That’s customer service above and beyond.

Property was run down. Photos showed freshly updated rooms. Reality is, they slapped a little rouge on and called it a day. The bathtub ran all night. There were 6 or more people in the rooms on eaither side of us, with lots of banging and children crying. Dirty carpet, unpainted patches in the wall. The smallest tv possible. Way overpriced for what it was. Best Western should be ashamed to have the name on this MOTEL like property. Just because you buy a motel, slap some paint on it and change the name, disappointed

Stay here every year because its close to family. Staff is friendly, accomodating. Free breakfast in morning has many options.