Best Western Poway/San Diego Hotel

The hotel asks for no smoking in room but when I first enter the room there was a very strong cigarette smell. There were cigarette burns on the chair and sheets. Also, although they are pet friendly, they charges an extra fee without acknowledging before booking the room.

I asked for a new shower head. Replaced it right away. Brand new. That’s customer service above and beyond.

Property was run down. Photos showed freshly updated rooms. Reality is, they slapped a little rouge on and called it a day. The bathtub ran all night. There were 6 or more people in the rooms on eaither side of us, with lots of banging and children crying. Dirty carpet, unpainted patches in the wall. The smallest tv possible. Way overpriced for what it was. Best Western should be ashamed to have the name on this MOTEL like property. Just because you buy a motel, slap some paint on it and change the name, disappointed

Stay here every year because its close to family. Staff is friendly, accomodating. Free breakfast in morning has many options.

This place was clean, and comfortable. Very reasonable priced for this room. Very surprised they had a good breakfast in a breakfast sitting room. Now days since Covid 19 , no place has any breakfasts foods. We would stay here again.

Room was filthy and smelled so bad of mildew hole was punched in the door of the bathroom and bathroom door did not shut switched to another room only to have it smell just as bad and was even more filthy than the first one sheets had stains on them and pillows had make up stained on them definitely will not stay here ever again

There was no place to hang clothes. No toilet paper holder. The breakfast is not your usual Best Western Breakfast substandard.

I got there at 1pm, the room was ready. The receptionist started to check me in but i couldn't go in the room until 3pm. I had to pay a fee, just so I can drop off my luggage in the room; I did not want to risk my car being broken into. My debit card was locked and I caught it right after I swipped for the deposit. I told her, but she embarrassed me in front of other guest saying it was insufficient funds. She also treated me like I was an *****, when there was clearly a language barrier. Housekeeping was nice, they brought me shampoo right away as they left 2 bottles of condition instead. There was a party in the back, I figured since it is a hotel, there would be quiet hours or a time limit; it ended after midnight. I'm not sure if I would stay there again. Good price and close to everything though so that's a plus. Cute town too.