Good location, amazing terrace, charming concierge. Outdated rooms and floor, massage service a joke, bugs on my towel, outdated bathroom. I recommend the receptionists to intern at an actual 5* to better relate to the needs of visitors expecting a service. Had no clue on what was complementary or charged. Why is this a 5* hotel?????
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Verified traveler
2021年8月15日
- Great hotel in the middle of Prague, 10min walk from the train station and 200m from the powder tower - super central
- the garden is fantastic, we enjoyed plenty of breakfast and dinners there, quite and tranquil
- rooms were spacious and service great
- definitely book again if we go to Prague
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Stephen
2024年2月9日
Unfortunately we were not informed ahead of our arrival that the pool and spa were closed on the two days we were staying at the property. We were offered to use the facilities of another hotel 1/4 mile away but that simply dies not cut it. If we had been told beforehand we probably would have gone elsewhere.
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Sharon
2024年1月27日
I booked this hotel as a surprise for my husbands birthday and as it seemed to be in a good location and within walking distance to all the main tourist attractions
Definitely chose the right one, hotel itself was lovely and our suite with a large balcony was fantastic, and very big
Prague is a beautiful city and staying here & being so close to everything was a bonus as we walked to everything.