EA ホテル イェレニ デヴール プラハ キャッスル(EA Hotel Jeleni Dvur Prague Castle)

Very good hotel

On first impressions not good. No signage to reception and exterior in poor condition. Reception staff found it hard to understand English and spent most of time on their phones. Room large and spacious but no safe or ventilation system as stated on website. One bedside lamp bulb holder hanging off with exposed wiring and only 1 bulb out of 4 working in ceiling. Spoke to reception regarding issues and returned from day out to find lamp repaired but bulbs not changed. No drink making facility in room or fridge. Wanted 12 euro a day for beverage making facility. Also no safe in room as stated on website. Breakfast not brilliant. Only hot food was frankfurters fried eggs and eggy bread. On one occasion went down to find no bread for toast. Had to knock kitchen door and was greeted by woman who did not understand me. Only one hot drink machine which dispensed warm drinks and took on average 2 minutes to dispense which adds up when a cue is formed. There was cereal but no milk available. Cleanliness was not brilliant. The beds were not made up daily only towels changed and bins emptied. On the final day we had to vacate by 11am. As our transfer was not untill 6.55pm they stored our cases for us. We returned at 3.30pm hoping to be able to freshen up and change but were informed that there was no toilets available to use only the ones in the rooms so we had to sit there awaiting our transfer for 3 and a half hours with no drink or toilet facilities, I think this must be on the bottom of the scale in the EA Hotel group. Prague is a beautiful city and well worth a visit but I would recommend another hotel.

The hotel lies outside of where "stuff" happens - so be prepared for long walks up and down steep hills. On the plus side there are almost no traffic so you can sleep with windows open easily. The hotel is old'ish and could do with a refurb. The wifi they advertise is amongst the worst wifi's I have had the "pleasure" of using on a hotel. Either their router is in the lobby and they have no repeaters - or its just very poor. The fact is that our plans about watching a movie at night was not possible - speedtest said around 1KB/s - so we had to use our data plans. The staff was not very friendly, but not unfriendly either - which I think might be caused by their english not being very good. ( I am not a native english speaker myself). We had a room just next to the elevator, which was not ideal since the elvator made a lot of noise every time it was used, so it was hard to fall asleep. The morning buffet was realitively good considering the price - lots of local treats. Overall a good experience - but if I had to stay here again - I would ask for a room furthest away from the elevator - and a room where the wifi was actually working.

I was glad the hotel has an elevator. We had a nice room with a charming old fashioned look to it. It has two twin beds shoved together. Instead of blankets it has two comforters. It has a nice wooden, real desk, a wooden armoire and several wooden tables. The bathroom is all tiled and very roomy. It has a bathtub with a shower wand. The hotel provides an excellent breakfast buffet. There is quite a variety of foods to chose from. Seating is in several small rooms with a couple of tables in each. It was very nice. Even though there is a tram stop in front of the hotel we had Uber take us around. It was just a little more than taking the tram and dropped you off wherever you wanted. Unfortunately there are not any restaurants nearby.

We are a family of 4 and booked 2 rooms for 2 nights. At first we got a wrong room! So we walked in to an occupied room. The beds was very hard. No ventilation in extremely hot rooms, at least a fan wo do. Breakfast was not good at all. Location was good, very close to the castle. We do not recommend this hotel for more than one night

Great location. Walking distance to the palace complex, and to the tram station. Very helpful day/ night staff. Ok good food. However, the building and amenities have to be much more improved in order to get four stars level.

excellent position nearby the castle and other attractions of the city center; 20 min. from the Charles bridge. breakfast was ok, the room pretty large and well organized, and the overall structure ins quite nice (better than what appears in the picture, particularly inside)

Staff was very cooperative and friendly,They helped for personal requests,Tram stop is just in front ,to ride to Old town and other places.

It could be a be better, the shower room had mildew on the wall and the drain was clogged, I keep the towels on the rack to keep using but the cleaning lady was charging every day but she was not cleaning the bathroom ☹️