ホテル パレス(Hotel Palace)

The hotel from the outside looks amazing like one of the hotels you see and fantasize about on vacation. The rooms are large and spacious, but... Very poor level of maintenance. In one of the rooms the shower head did not work, and the bathtub is too small. We were moved to another room, where the soap in the shower didn't work. There was a cockroach in the shower. When we contacted the reception, they expressed regret about it but did not really solve the problem.

Pros: Excellent location, front desk - good service Cons: everything in the room and around was old and poorly maintained, with that appearance of being never thoroughly cleaned, poor quality amenities, doors won't close properly, spa area stale musty air, breakfast with not enough choices and serving stuff always looking like not available

I will start my review with the best parts of our stay. The hotel has a great arhitecture, spectacular I could say, the rooms are confortable and clean. Food was good, but not four stars. Unfortunately, these are the only good parts. Now, the minuses: - pools : durty and cold water; -in hamam and sauna we couldn't stay because of the horrible smell; - the jaccuzzi splashed you every second, it was rather irritating than relaxing. THAT IS NOT A JACUZZI. -the food area too small compared to the capacity of the hotel, poor variation of food, crowded, food from evening served in the morning; -the juices from the machines of the worst quality, you could feel the chemical taste and you could see de chemical colour; -on our floor there was the smell of cigarette smoke, even if smoking in the rooms is forbidden; - on our floor there was a cat walking in the morning and grooming at the doors. We love animals, but that was inappropriate in a 4 stars hotel; -outside the hotel, lot of dogs make you feel unsecure. We left sooner than we should and certainly will not go back. NOT A 4 STAR HOTEL !