ココナット ポイント ヴィラ & ビーチ リゾート(Coconut Pointe Villa & Beach Resort)

This is the 3rd time I’ve had arrogance, bad service and disrespect from the staff at this hotel. I patronize the place since I live closer. I normally deal with the kitchen staff Enock. Most of the time the food was bland, taste horrible or cold and he blames it on the delivery guy but still tips him and advise him to make it better. Today in question, I ordered pizza and kitchen. I decided to talk to the delivery guy myself not to bring cold food since he always get the blame. Enock asked me to let the delivery come in 10mins which I declined then he said 20mins. The delivery guy got there in 25mins and he told me Enock said he has not even started. I called Enock to ask for explanation and he hung up on me. No food and delivery guy wanted me to pay him for time wasting. I have previously complained about the poor service at this place to the manager and nothing was done. I even complained today and no remedy offered.Even at the premises, the staff will be on their phone than attending to you and when you complain, they never apologize just a smirk on their face or you will be ignored. I am so done! Stay away from this place if you want quality, good service and tasty food.

Nicely, idyllically located at the Gulf of Guinee, with a cool breeze blowing and a nice, big, well maintained swimming pool. Sea Defence works have taken away the beach and are not yet completed, hence very noisy during working hours. Staff is friendly but rather indolent and a bit slow.

It was an excellent hotel, the staff were all so friendly the rooms were clean and the food was lovely. I was there with my 3 children for 7 days and they had an amazing time in the pool and loved the food too. We will be back for sure

The property has great location with helpful and friendly staff. Facilities and view is good. Enjoyed my stay there.

We spent one night during the month of august 22. Food was correct even if it was not possible to get any fresh fruits or seafood (especially prawns). The menu card was too wide, please ensure at least a minimum order to avoid any shortages. Swimming pool was ok. We took the highest luxury room, which was not at all up to standard. Mattress was hard, the bathroom was very dirty and the spa inside the room was not working, the Tv as well. You really should improve the service

Living nearby, its a great spot to go and enjoy the serenity, now with the new addition of the pool. Very nice, very clean and recommended. It is a beachfront, but the beach is not recommended for swimming. A little bit hard to find but there is a signboard on the Ningo Road, on the right. Enjoy

Great location, very friendly staff. The restaurant was busy, had limited choice and food took a long time to come.

We enjoyed our stay very much. The food was very nice and reasonable priced.the staff was friendly and did everything to assist you if something needed.we will surely return in near future.

Worst place ever nothing to write home about do you actually have none of the facilities they have displayed over there