Went back this hotel after a break of a few years for a tribute night with family. The rooms were quite decent on the top floor but the service was absolutely shocking in every aspect of the hotel. I don’t think we would return to this hotel I’ll explain….. On arrival we dropped out bags in the room and went downstairs to the bar for a few drinks - every single draft beer/lager was off and only bottles were being sold. This was really dissapointing there was no explanation from the bar staff who all appeared very miserable. Next we went downstairs to the party room and waited in the foyer with others and the beers were all off again on this separate bar too. Then I ordered some drinks and was told “we are only taking cash”. I asked why and the bar man said the card machine had broke. I explained I had no cash on me to which he replied I would have to get drinks upstairs! This wouldn’t be that bad but it was up 3 flights of stairs and a real inconvenience for the whole night having to go upstairs to pay for bottled drinks. Anyway after waiting for a minute a few people began to complain and a young man with blonde hair came behind the bar and I’m not joking shouted at everyone waiting “the card machine is off if you want a drink go upstairs” very rudely. One woman asked to speak to the manager and he actually shouted “I am the manager” very rudely - no apology or help or anything. It occurred to me after that they could have just charged the room or charged the table but nothing was offered or any help given he was clearly under pressure and his customer service was absolutely shocking everyone was gobsmacked! So the night went on and the disco finished at 1 am I think but bizarrely the bar in the hotel shut an hour earlier so we couldn’t have any drinks for the last couple of hours as the card machine was off all night ! You couldn’t make it up…. The disco was good fun, meal nice but then a gain in the morning the service let it down. Went down to breakfast and was told our room hadn’t paid for breakfast - we stood at the entrance whilst the woman greeting us walked off for about 10 minutes came back and just said “follow me”…. No apology, explanation or anything and yes we got breakfast which was actually not bad. The service was so poor it did actually really dampen our stay and I think most people were annoyed to…. Mistakes happen but you only want a smile, apology or explanation and instead we were spoken to almost like a visit to “Karen’s diner” . I’ve attached a photo of the state of the bar too!
For me this was excellent value for money to stay on a match day. The room was huge and I do like the old traditional look of the rooms with a huge bathroom along with substantial tea and coffee facilities. It is right in the city centre and although I couldn't check in early they were able to store my luggage securely while I wanderd around the great city
慌しい一日の終わりには、Super 8 by Wyndham Chester Eastでおくつろぎください。Super 8 by Wyndham Chester Eastは、エルトンでも指折りの素晴らしい宿泊施設の内の一つです。当施設はエルズミア・ポルト駅から11km、ジョンレノン空港から26kmと、立地に優れています。付近のエリアは、Helsby Community Sports ClubやMount Pleasant Gardens、Church Hall, Eltonなど、観光名所が豊富なことで有名です。忙しい一日の締めくくりには、夜の街を楽しんだり、館内でくつろいだりしてお過ごしください。エルトンの当施設のお客様は、駐車場をご利用いただけます。
旅先の様々な魅力を発見したいお客様に、ベストウェスタン プラス ランカシャー マナー ホテルは最適です。ベストウェスタン プラス ランカシャー マナー ホテルは、アップ・ホーランドの現地の雰囲気を感じたいお客様にお勧めの施設です。ウィガン・ウォールゲート駅から10km、ジョンレノン空港から42kmと、交通便利な場所にあります。Upholland Methodist ChurchやUp Holland Labour Club、Christ the Servant Churchなど、周辺で多くの観光名所をお楽しみいただけます。館内の様々な施設で、有意義にお過ごしいただけます。アップ・ホーランドの当施設には、駐車場が併設されています。
ゲゲスト2023.06.06
We attended our friends wedding. The day was perfect from start to finish. The staff were all friendly. The wedding venue was stunning and the food was excellent. The room we stayed in was very modern and very clean. The bed was comfy too. The breakfast was really nice. I would definitely recommend this venue to other friends looking for a wedding venue or just to stay over after having a nice meal.
慌しい一日の終わりには、ザ ロイヤル ホテルでおくつろぎください。ザ ロイヤル ホテルは、クロスビーでも指折りの素晴らしい宿泊施設の内の一つです。当施設からジョンレノン空港まで約33kmです。最寄の空港はジョンレノン空港、約33kmの距離です。ザ・マリーン・ガーデンやThe Church of Jesus Christ of Latter-day Saints、ヴィクトリア・パークなど、徒歩圏内に多くの観光名所があります。長い一日の終わりには、館内施設でくつろぐのもお勧めです。クロスビーの当施設のお客様は、駐車場をご利用いただけます。
We spent New Years Eve and have to say, it was a brilliant way to bring in 2024. Our rooms were lovely. They were clean, and beautifully presented. When we arrived at the Blazers Suite for our Carvery Dinner, the staff had prepared a table really close by, as I had mentioned when booking that a member of my party was a bit unsteady on her feet. The receptionist said there would be somebody ready to help her to carry her hot meal, and there was a lovely member of staff at the back of the queue, who was more than happy to assist with choosing and carrying the plate to the table. The food was delicious. I particularly enjoyed the salmon and prawn starter, wrapped in the lightest pastry. The DJ was good, and the dance floor was packed all night. At midnight there was a rousing chorus of Auld Lang Syne. Only one little quibble, to knock a star off. I checked breakfast and check out times with the receptionist when we checked in. I had previously rang to check this information and was told breakfast 8-10am and check out 10.30am. I thought it worth another ask, as in previous hotels these were later, but the times were confirmed as above. I was surprised, therefore, to overhear the same receptionist mentioning a late check out to another guest as we were checking out. I queried this, and she confirmed both breakfast and check out were later, it being New Years Day. She said she had not been told about the change early enough, and apologised. After such an enjoyable evening, and a lovely breakfast, I was not in the mood to complain. However, the added half hour for breakfast and checkout would have meant we could spend a bit more time with my family, who had travelled from the Wirral to celebrate with us.