We booked this hotel because of the great reviews, but I wish we had noticed that all the good reviews are from many years ago. This is NOT a hotel, but a residence. The staff are supposed to be available 24/7 for support. When I was having issues, I called them to let them know and see if they could help with a solution. Claudia was very rude, informing me I woke her and her baby up and she refused to speak any further. She was very unprofessional. They either need to review their 24/7 availability or have staff that can actually assist people around the clock.
自動翻訳