マキ ホテル(Maki Hotel)

Great location. Wonderful receptionist. Check in was so so fast. Parking was easy and free. Room was clean and well-appointed. Breakfast was excellent. Not a single complaint. Just a beautiful and peaceful experience. Will definitely come back.

Really enjoyed staying in this small hotel. Rooms have balcony, very comfortable beds & good sized bathroom. Spotlessly clean. Breakfast is great. Freshly cooked scrambled eggs to order & cold meats cheese & a good fruit selection. The service is excellent. The staff all did everything possible to help us checking & booking buses, giving us early breakfast. Would definitely recommend this hotel .

Nicest staff ever!! The room was very clean, modern, and we liked the way the hotel was decorated (not cookie cutter). We loved the view of the volcano from our room. The staff even helped us with our broken down rental car :). Walking distance to everything! Great breakfast, too!

Maki is a lovely boutique hotel. Four of us stayed there and all have been raving about it ever since. The owners are kind and engaged and eager to please. The breakfast is plentiful and delicious. The location is safe and quiet. The rooms are cozy and comfortable. The internet is solid. All of us will gladly return if and when our path leads back to Pucon.

My wife and I booked into Maki Hotel on short notice and were so happy with this choice. The staff were incredibly friendly, thoughtful and accommodating. We especially enjoyed the breakfast that Gonzalo and his team prepared each morning. The room was clean, comfortable and secure. We loved sitting on the balcony and observing the volcano in the distance.

Maki Hotel is a great place to stay. The owner and his family are intimately involved in its operation, and the care shows - from the personal attention you get at breakfast to the recommendations for local shopping and sightseeing, to just how "homely" everything feels. We stayed there for 3 nights, and everything worked out great. Specifically: 1. The rooms, while on the smaller side, are tastefully appointed. 2. The airconditioning works great! 3. Breakfast is a lively affair with an extremely cheerful crew who spare no expense to ensure you are well-fed and happy. 4. The rooms and the hotel itself are extremely well-maintained, clean, and very sanitary. 5. Parking onsite is outside and although the neighborhood might feel a tad sketchy, it's really safe. 6. Very short walk to the main tourist ***** (O'Higgins Avenue) and the lake. Overall, we were very sad to leave Maki Hotel. We will definitely stay there again if our travels bring us back to Pucon.

Wonderful hotel. We really enjoyed that it was small and the service was very personal. Excellent breakfast too!

The hotel looks new in every aspect of building and furniture. I am going to split this review into two parts: InfraStructure and Service. ＞InfraStructure: Amazing! We stayed in a room, with a double bed and an extra bed, the space was very comfortable, everything worked very well, a large TV, with high quality sound and image, excellent sound insulation (annulling all street noise), solar screen, blackout screen, air conditioning well dimensioned, lighting project, decoration, laptop sized safe, excellent mattress and pillows, very soft sheets... the only point of improvement for the structure would be to install a place to hang beach clothes and also an extra hook for the 3rd towel. ＞Service: In general, it was very friendly, impeccable cleanliness, but the breakfast was mismanaged. I emphasize that this hotel has high-end rate and that our expectation is that it would be perfect in all aspects. During breakfast, 3 or 4 employees are available in a lounge for around 20 guests in a booked 45' slot of time, with this contingent it would be possible to provide a more personalized service (kosher, or gluten free, or vegan, or lactose free...) but these options were not offered. When I asked for an omelette, I was informed that they only make scrambled eggs. Twice I pointed out that the cereals provided were withered, as if the pot was 'topped up' instead of 'fully replenished'. Twice there weren't enough croissants for us, once there was only 1 (for 3 of us) and another time there weren't any in our time slot (and no alternative). But the main point of dissatisfaction was that on a given day we were outrageously and uncomfortable allocated to an improvised area on the sofa to have breakfast, while they allocated a couple of guests and the lady's purse to occupy the table (which seats 4 ) that we use on other days. In addition to the outrage for a hotel with a rate on this level, there was no retraction/compensation on the part of the hotel. So we loved the place, but I would really think twice to be there again.

Small but clean and comfortable room with a super comfortable bed , balcony and terrific hotel staff!