Wonderful hotel! Beautiful architecture. It’s a hotel dedicated to wellness, and they do a great job. My husband stayed there couple months ago and had a wonderful yoga session with Karen Lozano, the session was so great that he decided to bring his group of friends to have the same experience. Unfortunately they didn’t have the number of rooms to accommodate us all; but we were still able to organize a class with Karen (sound healing) and it was amazing!!! The rooms are beautiful, super comfortable, and they offer free aromatherapy. The restaurant has a wonderful variety of healthy choices. My only recommendation is that they should let the guest know about their free classes at check in, I found out too late that I had that option.
CCarlo MEl día martes 20 de junio 2023, llegue al hotel al rededor de las 9pm , mi familiar tenia la otra llave y no se encontraba cerca del hotel , yo quería cambiarme de ropa y no me quisieron dar una llave extra para abrir la habitación ,la excusa de ellos fue que ”solo daban una llave y no podían darme otra”, bien pudiendo resolver el problema con solo ir a abrirme la habitación o alguna otra solución, sabiendo que tienen registro de nuestra reservación , por lo que tuve que ir lejos todo mugroso, sudado y oloroso a encontrarme con mi familiar que estaba en un lugar fino (como el hotel Isabel ) para que me diera la llave y así poder cambiarme. Solo hasta ese momento perdiendo el tiempo gracias a cierto empleada y cansado pude cambiar. Deben darles capacitación o un curso de sensibilización, calidad y para tratar mejor sus huéspedes y resolver de manera eficiente algún inconveniente se les presente y mas con detalles tan sencillos como el que me pasó Ningún pretexto es válido para ese de tipo de tratos De ahí en fuera todo excelente, muchas gracias ! atentamente : hnos. Méndez
This big hotel sprawls over several acres on what I take to be the outskirts of Peubla. (It's relatively near the VW factory, if that's relevant for anyone.) It's on a busy main street but someone watches over comings and goings from a little gatehouse. There's a Starbucks across the road but you take your life in your hands trying to get across. (Seriously, don't!) Public areas, rooms and grounds all seemed well cared for. Staff were friendly and helpful everywhere. My room was clean and well-maintained, although I struggled to get it warm enough as I couldn't figure out the controls on the remote. (Nights were chilly when I stayed.) The gym/fitness center was clean and is well-equipped, although lacking in cups for the drinking water. It is a long walk from the main lobby area. My one gripe is food quality. I had dinner in the main restaurant once and it was disappointing. That's despite ordering Pollo Con Mole, which I thought was a local dish. Breakfast was better with a wide range of choices. Don't forget to request strong coffee rather than the warm brown water served by default.
Terribly noisy. Like sleeping in an airport maintenance hangar. Absolutely unacceptable. Do not ever forget who is writing four and five star reviews. People that have never seen a real four or five star hotel. Just have a look who leaves a real unbiased review for this hotel. Mostly foreigners. Paperthin walls, you think these stone age guests are in your very room ! I had to change the room as they gave me one across the elevator which has the brakes on top of the cabin,not in an extra machine compartment on the roof (to save some miserable pesos). So you could hear the motor noise all night long through the paperthin doors.They have tile floors everywhere Then you get the unfriendly reception staff without any clue of what to do. They give you a coffeemaker with a sign to buy the pathetic coffee pack at the reception. 4 stars? Ha Ha ! Also you can listen to the cleaning staff at 7.30 am yelling throughout the hallways, even their conversation on the walkie-talkies and I’m not even mentioning the ubiquitous door bangers all day round. Their guests are even worse than their doors. Oh yes, wifi just works sporadically. This is not a hotel,but a mental asylum. You can hear the hairdryers in the rooms around you ! After the 2 useless reception girls lying into my face about no available rooms to change to I insisted talking to the GM which was the only friendly person in the whole ‘hotel’. She mysteriously found a quieter room for me . Strange,ey ? My goodness what a terrible place. Don’t come if you need to sleep or work online. Both won’t work in this hotel. You get what you pay for . Don’t forget. I won’t ever come back. Thanks again to the GM for resolving, or at least trying to resolve this ordeal. She was the only proactive and friendly person with a brain in the hotel.
ゲゲストCada hotel y habitaciones tiene sus conceptos, aunque puede ser agradable, a mi no me gusto tener el lavamanos fuera del baño, ya que se encontraba junto a la puerta de acceso al cuarto, el balo es pequeño y en la reservación mencionaba cama queen y tuve matrimonial.
Se filtran mucho los ruidos del exterior, mi habitación era planta baja y todo lo que sucedía en recepción se escuchaba
DDrew VThe staff is great. Interior rooms on courtyard are quiet and nice; exterior rooms with balconies on the street are terribly noisy-- above bus lines and a bus stop; rooms I saw had NO soundproofing. Coffee service is ”spotty” and may not be available when the staff say it will be. The breakfast room opens onto the streets of bus routes and is extra noisy. A half a block away at the Milo hotel, you'll find a quiet restaurant.