ホテル リウ ガロエ(Riu Garoe Hotel)

Everything excellent about this hotel it is quiet with good gardens and swimming pool. The room is very nice and clean with large shower The food is fantastic never had better The staff are very helpful This was the first time I have stayed at this hotel and will stay again

Everything about the hotel is great except one annoying thing... The day before your departure, the staff remove the bathrobes from your room, using the rideculous excuse that they have to be washed for the next guest. RIU,a billion dollar business, can't afford spare bathrobes, so all guests are looked at as thieves. Management should rethink this.

We spent Christmas/New Year 2022/3 here and enjoyed it so much as soon as we got home we booked to spend Christmas & New Year 2023/4 at the wonderful Riu Garoe. The reason why?? It is in a lovely location, on the outskirts of Puerto de la Cruz, overlooking the Orotava Valley, onwards to Mount Teide and south towards the cliffs and the Atlantic Ocean. It is just 500 metres from the Botanical Gardens, which are well worth a visit. Helpfully the hotel also has a regular mini-bus service into Puerto. The hotel is modern, in a "typical" Tenerife style, with nice and very comfortable furnishings. It is beautifully maintained and spotlessly clean throughout. Our room was an excellent size, well furnished, with a large bathroom and in a quiet spot, and very relaxing. Half board (breakfast and dinner) is offered at the buffet style restaurant, which is light and airy, with well spaced tables, providing a nice, calm ambience. The choice of foods are varied and suit all preferences and moods. The quality is first class, especially considering it is buffet style and the numbers catered for. All the above is facilitated by the exceptional staff who work so hard to create and maintain the outstanding relaxed atmosphere at the Riu Garoe. Without exception the staff are friendly, helpful and very professional. We would especially like to mention Natalie in the restaurant and Gustavo at the pool. The pool is well kept surrounded by small but lush gardens. The Christmas/New Year celebrations (gala dinner & dance with fire works) were a highlight and outstanding, making our holiday memorable. All in all we had a fantastic time on both our stays at the Riu Garoe, so much so as soon as we got home this year we booked to return in September. Grateful thanks to all at the Riu Garoe and see you again soon.

I travelled solo at the beginning of February and stayed in Room 129. It was perfect. Everything you could need for a very comfortable stay. The room was large, the bed very comfortable, plenty of storage space and spotlessly clean. The dining room was spacious and the food varied and plentiful. All of the outside areas were immaculate and the food and drinks at the pool bar were excellent and very reasonably priced. Every member of staff was helpful & smiling. The free shuttle bus was a real bonus and always ran on time. I enjoyed it so much I'm returning in 2 days time and once more looking forward to an enjoyable and relaxing week.

We had a great week with my wife in Riu Garoe. The room was spacious with a very nice bathroom, the food was excellent and the staff very helpful and professional. What struck me as slightly surprising - but very pleasant - was the punctuality of timetables etc. Most of the guests speak German, but for us it was no problem - most of the hotel personnel speak good English, too. There were virtually no children among the guests, so Riu Garoe is perhaps best suited for us over 50 or 60.

Elegant, spotless hotel, lovely rooms and very efficient staff. Stayed post TUI cruise, for four nights. We originally had room 121 which was over the kitchens. The room itself was fabulous, view of the garden (complete with birdsong in the morning), good sized bathroom etc but we are used to no noise at home so asked to move which was arranged the next morning with no hassle apart from having to pack and unpack again. (Noise was not heard during the night) We moved to 210 - happy with room and balcony which had distant sea view. Hotel is very relaxing and quiet to the point of little atmosphere. It was a bit of a culture shock after a cruise! There’s not even background music in the pool bar. The first night we went to the bar pre (late) dinner and it was nearly empty. Many of the guests like the peace and quiet I expect, for us it was a little bit too quiet! If you need to chill it may well be perfect. The guests are mainly German and the hotel is very much geared to that market. We actually enjoyed the change. Food was very good served in pleasant dining room which was fairly informal. Dinner had two sittings which was annoying as from day 2 we were tied to a 6.15pm meal if we ate in the hotel. Lots of food choice. Breakfast was excellent although the coffee was awful. Housekeeping excellent. You can have a coffee/tea tray in your room but need to ask reception. Many guests were friendly - but unfortunately our German is poor so communication was a bit embarrassing but if you speak the language you’d enjoy it The hotel is in a residential area, close to some bars etc and the amazing botanical gardens. A walk to town takes about 30min downhill - taxi back is very cheap! There is also a shuttle bus. TITSA bus stops are nearby. We had mild weather in March but not as warm as it would have been in the south. We like the cooler temperatures but if you need beach weather perhaps research weather for when you are travelling. The pool area is relatively small but pool is a good size and heated. Good sun beds too and no shortage of them! Gardens are nice but a seating area was unfortunately used by smokers. Beautiful trees on site though. Staff are outstanding, more efficient than fun but professional. Would definitely recommend as long as you feel comfortable with few Brits at the hotel, are up for something different and like/need peace and quiet!

We were delighted to return for our 3rd stay at Riu Garoe. Excellent hotel with lovely gardens and pool area. Staff, as always, are friendly and professional, particularly the bar staff and Gustav in the pool area. Never any problem getting sun beds or parasol. Food quality and selection for breakfast and dinner are excellent. Very comfortable rooms with good sized balcony. Cleaning staff do an excellent job and always greet you when you pass by. Only criticism is the evening entertainment which can be a bit repetitive with different singers performing the same songs! However, overall a great stay, highly recommend and look forward to our next stay.

We stayed at the hotel for the last week in February when the weather was cloudy and windy. The cold wind blew straight down the main corridor of the hotel and most people were having to wear their jackets which they travelled in to walk about indoors. (I would recommend not asking for a sea view balcony as that’s the direction the wind comes from.) The only public toilets were near the bar and pool which were at the opposite end of the hotel and a floor up from the restaurant. The staff were very good and the pool area looked very nice although it was hardly used while we were there. We were surprised that lunch was only served between 1pm and 3pm – at the pool bar. There are two sittings for dinner – 6.15pm and 8.30pm – so it might be worth booking in advance of your holiday if you prefer the earlier time.

We visited the hotel on 29th September for a week. The hotel was lovely we holiday regularly in quality hotels including many other Rui hotels but this one was absolutely spotless in all areas of the hotel with really friendly helpful staff. The pool area is spacious and even though we did not go on the sunbeds until 9.30am and after there were always loads of beds available and no one saved them until they were using them. The only thing I would advise is taking a spare beach towel the hotel ones are quite small and don’t cover the mattress on the sunbed. Food was lovely plenty of choice. We were half board and you are allocated a table in the restaurant that is yours throughout your stay which works well so no scrabbling for a table. Drinks were reasonably priced and there is a happy hour from 5.30pm till 6.30pm which was popular The cocktails were some of the best I have tasted. There is a small shop to get water and a news paper two minutes away and a larger one five minutes walk opposite the botanical gardens which were worth a visit and only cost 3 euros. We were in room 326 which over looked the back of the hotel but was lovely and cool in the late afternoon which was needed as we were getting temperatures of over 30 degrees. There was shower gel available and tea and coffee making facilities. Evening entertainment is very low key, singers or pianist so a couple of nights we went into the old square in Peurto del a Cruz beautiful area with shops, bars and many had guitarists playing, really nice and only costs about 6 euros in a taxi. We will defiantly return to this lovely hotel we did not want to leave.