VH グラン ベンターナ ビーチ リゾート(VH - Gran Ventana Beach Resort)

Excelente preparación . El personal muy gentil amable servicial , las variedades de comida muy bonita y excelente comida todo muy bonito el restaurante la limpieza de las habitaciones muy bien todo la piscina el agua tibia fue lo mejor para mi

This is a 2 not a 4 star hotel. I had a very unpleasant experience at the resort. The room is not worth the money I paid which is over $200. It looked like a motel and not a hotel. Internet at my room didn't work, I had to go to the reception every day to remind them to do something about it. They didn't do anything. I had no hand soap in the room, I had to follow up 3 times! I had water on the floor from the AC, they didn't fix it. There is no designated area for smoking, so people smoke everywhere. It is disgusting! I couldn't relax at the beach or by the pool because of it and had to move all the time once someone started smoking. They asked not to hang towels on the balcony because they care about the hotel esthetics but they have no drying racks in the room or balcony. Where we supposed to hang them! They have free Internet in a public area, which doesn't work, and the sign says "do not use to make calls or watch videos." What a joke. The food is mediocre, they need variety and better quality bread. What a disappointment over all. I don't recommend the place.

We loved our stay. The food and the options are great. The resort always had entertainment through out the day and night. We always had a clean room and fresh linens daily. The area is close to the airport and convenient. The only downside was the language was strong Spanish and very broken English made communication difficult at times. Overall loved our stay even tried to change our flight to stay longer……couldn’t believe it was even January back in the US….it really felt like Paradise.

Overall a decent hotel with some nice staffs and food but very disappointed for the price I paid for an all inclusive hotel and didn’t t have a great experience. First the staff in the reception were very rude , the first person who was checking us in, said she had to leave because she wasn’t willing to stay after 3:00pm. we had to wait for the other person to come in to finish which was very rudeas well. We reserved 3 rooms, which were not ready although they said that rooms were assign the day before. We got there at 2:54pm after a little nit they only gave us a room and then the other one and I with two small kids have to wait until 6:00pm to get a room. Same day we got there we asked to make reservation for the restaurant they said we couldn’t make it until next day 8am-3pm we went next day around 9:00am and there were not restaurant available to reserve. It was very inconvenient and it seems they don’t communicate to each other. I was hoping to have a nice experience to got back but Unfortunately it won’t happen.

Pool too warm. Service lacking unless you're waiving dollar bills around (except from housekeeping and landscapers, they were great). Private beach was nice to have. Property overall was nice.

Unfortunately my experience was not the best. I encountered multiple rude and unfriendly staff members, dirty linens (towels and bedding), dining options seemed promising until trying to make reservations and being told that they had no openings until next week. There were some very friendly staff members but overall for the amount of money my family and i spent for an all inclusive resort we were very disappointed.

Great place, would definitely go back. The staff made the experience. Carlos at check in greeted us and checked in with us multiple times during the week. Ernesto was the best bartender. He had our drink orders memorized and has an amazing singing voice. Henry in the entertainment group never stops going and is always so much fun and personable. I cannot say enough about the amazing staff here. Food at the Buffett was really good every meal. Rosa with the hand sanitizer is so sweet. They work hard to keep the place very clean. My only cons would be the adult pool and the nightlife could be better.

We had to do some use the laundry service for a few items. We paid $ 60.00. It was expensive. I prefer to have a laundromat and do my own laundry. The vendors at the beach really take advantage of the tourists. The prices for the items are excessive and some of them get rude with the tourist. Other than that it was an amazing experience! The staff was very kind and friendly.

This was an amazing all inclusive resort hotel. The drinks and food were great. The daytime activities were fun. Everywhere was clean and organized. The staff were lovely. Excursions came to the resort to pick us up and drop us off. The outside of the resort is walkable with a shopping mall right next door.