ロス アルコス スイーツ(Los Arcos Suites)

It was a nice hotel. There was a problem with my door but they fixed it really quickly. The receptionists were super friendly and always on hand to help.

Solid affordable 3 star hotel resort, nice buffet, good service. Sidewalks and malecon are crowded with tourists and locals, so be careful as there are pickpocket thieves taking advantage of tourists in the neighborhood.

I would highly recommend this hotel. It’s for many reasons , location, comfort, cleanliness , safety. But mostly it is for the supportive staff. I had my iPhone stolen when I went out to dinner during my stay. If anyone has a smartphone knows- your whole “ life” is on your phone, The hotel staff especially Elysa Los Arcos Suites Concierge went beyond and above to help me contact all the people I needed to , including banks, and eticket replacements. You are in excellent hands when you stay at Los Arcos Suites. My family and I are so grateful for all the support she gave me.

Very close to beach, pier and many restaurants. Staff was ver friendly. Breakfast was excellent.

We enjoyed our stay at this quiet place in the hub of the Romantic Zone! Especially, I wish to express my gratitude to the housekeepers who made our space, so clean and inviting!

Los Arcos Suites is perfect for a quiet get away, and has all the tools to suit a longer stay. Kitchenette was functional and well kept. There is no food or drink service on site, and you cannot use the other resorts pools. Otherwise was a great stay.

The moment my partner and I entered the room/suite, I knew it was not going to be as advertised. The hotel is 4 stories high and no working elevator while we were there from 20 December to 3 January. My partner is waiting for knee surgery so climbing stairs was not acceptable. The hotel staff offered a room on the first floor after the second day. The elevator has not worked for several weeks before our visit. The floor in the bathroom floods when you have a shower and our bathroom had an added feature of mold and mildew. We had this verified by the hotel manager. The television and Wi-Fi were sporadic. Don't give them your business!

The customer service from Gervacio was excellent. He welcomed us and provided the right environment for our stay.

The staff were very helpful and friendly and the all inclusive was a excellent. The property is rather tired with old furniture, which wasn't very comfortable, but was always kept very clean. My biggest disappointment was the Wi-Fi. At times it was like dial-up or didn't work at all. That said we would stay at the property again.