Upon arrival the front desk couldn't find our reservation. After 10 hours of travelling forced to wait over 20 min just to be put into a room where we waited for another 45 min for our "butler" (this was never explained to us) to take us to our room. Why did we check in a week earlier?
Throughout stay butler was absent, provided no service. Need to work on customer service skills especially at check in. There were 4000 employees waiting around but 2 working desk.
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Michael
宿泊: 2024年3月
家族旅行
5.0/5
とても素晴らしい
投稿: 2024年3月30日
The resort property was well kept and beautiful.
Unfortunately, the road leading up to the resort property from the highway was littered with garbage. Please know I appreciate this is out of your control.
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Ghada Ghazzaoui and Gary
宿泊: 2024年3月
カップル・夫婦での旅行
1.0/5
投稿: 2024年3月30日
This resort is NOT made to be relaxed. The blasting music is constantly heard all over the property.
The number of restaurants were limited as compared to the size of the resort.
The food was ok.
The staff was ok.
But our experience was negative.
We will not visit this resort again.
At the time we were there, hundred of students during their spring break were accepted in this resort. They were partying ALL NIGHT until 4 am. We could not sleep for 5 days. There were NO quiet area on this property to rest. There was not one single quiet place.
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Victoria Alexandra Filomena
宿泊: 2024年3月
カップル・夫婦での旅行
5.0/5
とても素晴らしい
投稿: 2024年3月30日
Beautiful resort, will definitely be coming back. Yulian was awesome! Definitely the best all inclusive choice.
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Rebecca
宿泊: 2024年3月
家族旅行
3.0/5
投稿: 2024年3月30日
The resort was very pretty - great beach access. The room was fabulous as was the staff cleaning every day. The food was just ok - not entirely their fault when you are prepping for that many people daily. The food to order was very small portions and incredibly slow service. If you are there for cocktails perfect - if you want balance between food and drinks, not the best. They say lunch starts at noon, yet you have five people yelling at you that they are not opened yet. It isn't the best of the best or the worst of the worst. It is mediocre at best. If you have 18 year old kids to entertain then this is the best spot. If you want to have a relaxing vacation for two adults, I would check other options.
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Matthew
宿泊: 2024年3月
カップル・夫婦での旅行
1.0/5
投稿: 2024年3月30日
Bar service was absolutely awful. I drink beer and my wife was only getting piña coladas. And we actually tipped on every drink we get but we were ignored like we had the plague, we come to the DR quite a bit, This is the only place that we’ve ever been treated like this.
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Bilal
宿泊: 2024年3月
家族旅行
5.0/5
とても素晴らしい
投稿: 2024年3月30日
Majestic Colonial was a fantastic place. The food was some of the best I’ve ever had and the service was impeccable. Everyone there was very friendly and warm from the check in to the dining, cleaning and entertainment staff. The facilities were truly luxurious and the beach location was perfect for all ages. I would highly recommend the Majestic colonial to anyone traveling to the DR.
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Magdalena
宿泊: 2024年3月
カップル・夫婦での旅行
5.0/5
とても素晴らしい
投稿: 2024年3月29日
The property is very clean, well maintained and managed, relaxing and quiet. The staff are very helpful and extremely well-mannered. it was pure pleasure to stay there.
The drawbacks are: 1. no local culture input, like Dominican music and specific cultural heritage; instead, just generic American stuff; and 2. I couldn't find a way to get into town on my own using public transit and mixing with people.
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Zeljka
宿泊: 2024年3月
その他
5.0/5
とても素晴らしい
投稿: 2024年3月29日
Property is very nice and clean.
All associates are very nice and friendly and they are always ready to help.
Specially recognizing for Henry Rodriguez who has been very helpful and taking care of us from first to last day of our visit. He is very nice and professional and very kind.
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Meredith J
宿泊: 2024年3月
家族旅行
2.0/5
投稿: 2024年3月29日
The room at times smelled like sewage. It took an hour to be seated for dinner and the Restuarants that took reservations had limited availability. The place was understaffed- and we waited for almost everything we wanted.
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Johnny
宿泊: 2024年3月
カップル・夫婦での旅行
5.0/5
とても素晴らしい
投稿: 2024年3月29日
What a perfect vacation ! Excellent staff, food and entertainment ! Beach was beautiful, staff was wonderful and resort was very clean and lovely !
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Kimberly
宿泊: 2024年3月
家族旅行
4.0/5
とても良い
投稿: 2024年3月29日
The check in process was quite cumbersome and took a very long time. We were "upgraded" to the non-family side of the resort (which was fine since our boys were 17 and 14 years old), but it was loud at night. The place was mobbed with high school and college students on spring break that were drinking at all hours of the day and night. There was a lively night life scene at the resort. We were unable to get reservations for the two restaurants that required them. Overall, the food was decent, the service good, and we enjoyed our stay.