オ プチ オテル(Au Petit Hôtel)

The stay was fine and the location was excellent. Issues arose when I lost my black pearl bracelet. I'm pretty sure I left it on the bedside table and since it's black on black I wouldn't be surprised if staff accidentally moved it or something of the like, I think that's how I overlooked it myself the morning we noticed it was missing (one day into our three night stay). Anyway I was pretty disappointed with the reaction when I flagged the item as missing. The clerk looked shocked and I had to urge him to take down the information on my lost item. I double checked his work when I noticed he never asked for my name or contact information. Overall I'm really disappointed with the handling of this situation, it sapped any confidence that I had that should my bracelet be found by them that it would actually be returned to me. Maybe there isn't a procedure for when clients who report missing items? If so, I think this should be corrected as if I really am the first person to lose something I definitely won't be the last. Down the line, I would have appreciated decisive action and reassurance (akin to "we will do our best to find it") even though I know that there's only so much that can be done, especially because it's possible I didn't even lose it there. To those considering a stay: it's well located and a decent price, just be vigilant with your belongings.

Au Petit Hotel stands out for having a cheap price in a good location. Every major attraction was within minutes of walking distance, so we could take breaks back at the hotel. The staff members were also very friendly. However, the building is quite old. A cabinet in our room was falling apart, and the wifi was quite slow. Additionally, our washroom was very small--barely enough space to place clothes and toiletries. There was basically no sound-proof system as you can hear people walking up and down the stairs as well as movements in other rooms.

This was the perfect place to stay in Old Quebec if you are looking to see the beautiful old architecture, eat in lovely restaurants and go shopping, all within walking distance. We stayed here for 4 nights and it was very clean and quiet, we had coffee for our room and toiletries replenished every day, and it was very clean. The gentleman at the counter was very nice and helpful for providing tourist information. He would look up and find anything we asked or needed. 10/10 would stay here again!

This place was excellent. Very helpful staff at front desk helped us with area highlights and was helpful overall. The room was very clean, the neighborhood safe, and the distance from local attractions within walking distance. It's an older building in a residential neighborhood, but literally around the corner and/or down the street from restaurants, bars, coffee shops, stores, etc. Book it.

Staff friendly and accommodating. Great location and parking available. Lots of stairs. Third floor. Rooms and furniture dated. Rooms are small but hotels name is au petite. Overall a guy would be more satisfied then a woman

Outside of the AC issue (see below) I would give 5 stars across all categories. The property was quaint and clean. The room was small (as advertised) but that was expected and the room met our needs as far as the bed (excellent), linens, and private bathroom. However, the room faced south and was in direct sunlight for much of the day. While the day was only warm (mid-60's) the room was prone to become quite warm. The AC unit was marginal at best and did not work (error code P5). Staff were not able to mitigate the issue and guided other rooms were using their heat and that caused my AC unit not to work. I suspect these rooms didn't have the sun beating on them all day. Opening a window was only an option if we were comfortable putting ourselves on full display for rooms that could look straight in from across the courtyard. Additonally any breeze came from the west (I believe) but with the window facing the south no breeze entered through the window. Frankly, I believe replacing (or cleaning gears) the AC unit will mitigate future issues as I could tell it struggled to open it's louver when powered on and then, after that struggle, failed with the error code referenced. Outside of the temperature of the room the property was excellent and the staff very hospitable and helpful with restaurant recommendations and other suggestions to make the most of our visit. If you can assure working AC/heat I highly recommend you stay at Au Petit Hotel.

Small, quaint, quiet. Just what we were looking for. Staff was lovely and most helpful. Close walking distance to all major sites, shops and restaurants. A true gem in Old Quebec City.

Staff very helpful, nice clean room. Walkable to everything in old town Quebec. Self parking in their lot. Quiet safe neighborhood.