オテル パレス ロイヤル(Hotel Palace Royal)

It was nice to stay, very convenient to old city.

Amazing staff

服務人員在態度很好

We really enjoyed our stay at this hotel, it was very convenient to walk about. The view of the pool and hot tub was really nice from our balcony. Staff tried to be very helpful. The only issues we had were that the white stuff from the ceiling kept falling in the sofa bed. And when we were checking out it was very snowy and the snow had been pushed up around the outside blocking the entrance to the hotel so we had to carry our luggage out over the snow and slush to meet the taxi on the street. But other than that it was perfect.

Our second visit was not up to our standards We had to wait 25 minutes for a second round of drinks The bar manager argued with us and said he was training a new staff member our server was also argumentative I always was told that the customer is always right there was no apology just excuses Not professional service here

there was a shoe print on the bed sheets. the bed was made but obviously with dirty sheets. when we informed the hotel there was no response. they did not even reply to our email. disappointing

I had a bad experience of staying in this hotel. I stayed at place royal for one night for a business trip. The hotel is close to the touristic neighborhood. The price was higher than the quality of the hotel. They have a common pool and hot tub on the middle of the building (interior) that causes the smell of chlorine spreads in all floors. The pool and the hut tub were not clean, by staying in the hot tub for a few seconds you could feel the mildew smell from the water. I left the hut tub right away and let the staff now about the quality of the water. But the worst came less than two weeks after my stay! When i learned i got a skin wart in the sole of my foot! When i consulted a doctor she right away asked if i go to public pool or spa, the only place i had gone was that pool and hut tub at place royal. Very disappointed and upset of my experience.

We enjoyed our stay, its a very well located hotel with parking garage. A $$$ Steak Restaurant on site and many options close by. There were only two negatives. 1) on first night, a DJ by the pool played until 2:30am. It was so loud, we heard it on 8th floor. We saw no signs or notices of this event taking place. 2) temperature control or I should say comfort was difficult to achieve. Too hot or too cold. Bathroom has no noticeable heating. Very chilly.

To Start, the parking was not included as listed on *******, the main issue was to find an available parking in the dark underground basement. The other main issue is the fact that the main entrance of this hotel is like a one way street, the only way to get back on the street is to through the parking garage and try to find your way out. This is very inconvenient. Ant the other issue is like the tub was too high which could be a hazard for elderly guests. I will not stay there again. Thanks!