We had a 1 night stay here when our flight was cancelled. A 2 bed lake view apartment 906. Very spacious and comfortable, great balcony over looking lake and mountains. Customer service was A1 and the morning coffee was really nice. Would definately stay again for an extended stay.
Stayed here for a couple of nights and ate in the Observatory restaurant both nights. Service wasn’t too bad with friendly and attentive staff, the food was good too (prawn curry and chicken bao’s). I was on the fifth floor and had a nice big room that was a little let down by the view which overlooked more of the hotel rooms. Only issue I had was all of my towels were removed when my room was cleaned, so on the morning of checkout I had to dry myself with a hand towel which was obviously not ideal. Reception staff were okay but I didn’t find them overly personable compared to many of the their hotels I stay at. It’s only a short walk into town although be aware that when coming back the hill is a bit of a steep one - worth bearing in mind if you have children or elderly family. All in all though a pleasant stay
慌しい一日の終わりには、コプソーン ホテル アンド リゾート クイーンタウン レイクフロントでおくつろぎください。コプソーン ホテル アンド リゾート クイーンタウン レイクフロントは、クイーンズタウンの現地の雰囲気を感じたいお客様にお勧めの施設です。当施設はクイーンズタウン空港から7kmです。付近にはMoonlight TrackやAJ Hackett Bungy、Queenstown Hot Air Balloonがあり、観光に大変便利です。お時間に余裕のあるお客様は、館内の様々な施設をぜひご利用ください。クイーンズタウンの当施設には、駐車場が併設されており、非常に便利です。
ゲゲスト2023.04.23
I stayed here two nights on a Riviera Tour of New Zealand. The hotel consists of different linked buildings. However it is very easy to get lost despite them giving you a map. Our rooms overlooked the gardens unfortunately and not the lake. The rooms were ok. A bit tired and in need of refurbishment. However the beds were comfortable with good quality bedding and pillows. The location of the Hotel is at the top of a very steep hill that leads into Queenstown. The walk up is taxing for older people so be aware. The hotel has the usual facilities of bar, restaurant gym and pool. I can't comment on the gym or pool as we did not have time to use it. The outlook from the hotel is over the lake towards the Remarkable Mountains one of the locations used in Lord of the Rings. It is an absolutely stunning place. Queenstown has lots to do. We took advantage of this. The breakfast was good with hot and cold buffet. Plenty of fresh fruit and pastries as well. A group of us ate in the bar on evening after a tour. Everyone enjoyed their food. Drinks were not to expensive either. The place is a pain to find your way round, so allow time for getting lost when meeting people.
Absolutely loved this 1brm apartment on the 1st floor. The photos don't do this apartment justice, it was so modern, clean, and well appointed. Hotel quality amenities including robes, slippers and extra bathroom amenities. The kitchen was well stocked with quality plates and cultery, plenty of utensils to cook with. The apartment was warm upon arrival and the bedding was amazing quality. We look forward to staying again soon!
DO NOT COME HERE! This place is absolutely horrible and my worst ever living experience, the customer service is also the WORST I have ever encountered. The rooms smell like paint, especially at night when the humidity sets in. We called the owner to ask about the situation to see if they could either switch our room or somehow evacuate the smell, which ended up with the manager walking out of the room, not wanting to help fix the situation at all, he had the WORST attitude. I've never had so much trouble with my travel accommodations! SAVE YOUR MONEY and live somewhere else instead!
ゲゲストLake view rooms are perfect. The hotel is ok and as a Mercure, pricing is reflective in the higher end. It’s about a 20 minute walk into town which is downhill. To many sherbets and coming back I would recommend a lift. The local bus is halfway down the hill also. Bar staff and restaurant staff are smiling and helpful. Front desk need to take some learnings from them. Dinner 1 night was a nice meal accompanied by a nice wine and very pleasant service. Breakfast….save your money and head into town. You are paying for the view. Pay as you go as you don’t want a surprise when you check out.
ゲゲストThe decor reminded me of an Austin Powers movie - it was quirky and colorful. Our two rooms were quiet. The room amenities - coffee, tea, hot chocolate, sparkling water, cookies, popcorn were appreciated. It is a short walk to downtown Queenstown. Our travel company booked our rooms along with our tours so I can not speak to price as it was all included in our trip. I would use this hotel again as the beds were comfortable and the rooms large and clean. Just be aware that breakfast is not served until 8 am - we missed it two out of our three days since we had early tours. When we were able to use it on our last day the ham & cheese croissants were great.
TTrail52119469210Good location, comfy room with balcony with partial sea view. Had everything you needed but was a bit of a strange layout in the whole complex. To get to our room from reception we could get part of the way by a lift but then had to go outside twice to get to the right block. However, there was parking in the basement which had a direct lift up to the floor we were on. Like most places in Queenstown, there was a lot of building work going on & roadworks which made things a bit awkward but not impossible. Staff were friendly & helpful. There was a restaurant on site but we indulged in room service which was excellent.
ゲゲストWe stayed here for one night with our two children, was great that there could be 3 beds in the room so the kids didn’t have to share a double bed. Room was spacious and very clean. Hotel had good facilities and was quiet at night. We were not in a Lakeview room but there was a big balcony we could enjoy the view from. Breakfast was great and all staff were very friendly and helpful. Is a bit further out from town so we drove in, kids would not have coped with the walk into town.
ゲゲストThe best thing about Novotel Queenstown Lakeside is its central location. It is absolutely perfect being situated right on the lakefront between the CBD and Queenstown Gardens. Stayed in a lakeside room with king size bed and like so many Accor Hotels across Australia and New Zealand it is very much in need of a facelift to bring it into the 21st century. The bathroom in particular is really old and dated. That said the room was clean and the king sized bed was very comfortable. Nespresso machine was a welcome touch. The bar area has so much potential in yet is extremely underwhelming and not very Queenstown to say the least. Parking is expensive as was the accomodation for what you get however, this is Queenstown and nothing is cheap. Overall had a comfortable stay and would certainly consider staying here again in future (preferably after a renovation).