ケポスのPalo Seco Beachホテル

シャナで最高の時間を過ごし、リゾートに滞在し、レストランで食事をしました。 Krishne、Rolando、Hayette、Andreyは最高のホストであり、ホテルやツアーに関する最高のアドバイスをしてくれました。Krishneはまた、私たちの部屋をアップグレードするのに役立ちました。だから、野生動物のトンで森を通って水を見下ろす素晴らしい景色がありました! ❤️🌴

Our worst hotel experience ever. We’ve been robbed in our hotel room, the hotel suspected it was an inside job and did nothing to help us. We have made several attempts to r We stayed at the Selina Manuel Antonio for 4 nights in July and were robbed in our own room. Before leaving the room in the morning, we had closed the window and the door. I received a notification on my banking app showing suspicious activity on one of my cards I had left in the room. We rushed back to the hotel only to find our room had been plundered. Everything of value had been stolen: both computers containing all our work, jewelry, clothes, shoes, handbags, backpacks, perfumes, identity cards. We immediately went to the reception where we tried to explain our situation to the receptionist. Absolutely no reaction, we had to wait, completely panicked for the manager to come, which took what seemed an eternity. The manager, which could not care less, finally appeared and came to the room to witness the ransack. We went straight to the police station to make a deposition. On our way to the police station, we did our best to explain how we found out about the robbery in our broken Spanish, because the manager wasn’t speaking English. At some point at the police station, we understood a glimpse of the conversation which was taking place between the manager and another hotel representative. They were saying in Spanish, that our room was in a blindspot for cameras and that a robbery had previously occurred there some years ago. Fortunately we understood a couple of words and confronted them immediately about that, and they had to confess to what they knew and were apparently trying to hide. The hotel's responsibility in this matter is engaged as (i) the theft occurred inside of the hotel, (ii) our room was in a blindspot for the cameras and the hotel knew about it, (iii) there was already a robbery in the same area of 3 rooms, and (iv) the thieves could open the door without forcing it simply by passing their hands through the poorly secured window (which was closed when we left the room). The hotel is liable and therefore should reimburse the amounts of the stolen items. When we came back from the police station, the manager promised to repair us for the whole amount that was stolen, and to show us the camera feed. Both of these promises were betrayed. The police caught some of the burglars and we managed to get some of our items back (including computers). But the jewelry went missing, and now the hotel acts like nothing ever happened. After more than a month, our requests remain completely unanswered. They are now trying to mislead us with legal jargon and their own insurer’s policy. PS: The room was awful and morbidly humid. No sunlight has ever penetrated trough that broken window.

ここでは彼らがあなたを台無しにします！彼らはゲストサービス用にWhatsAppをセットアップしていて、それがさらに台無しにしました。私はスパにいて、そこに持ってきた飲み物に氷が必要だったのですが、メッセージを送るだけですぐに持ってきてくれました。食べ物は朝食、昼食、夕食ともに素晴らしかったです。 Agua Azulesと町への無料シャトルサービスがありました。Agua Azulesでパラセーリングを予約し、すぐに降ろしてくれたので完璧でした。部屋は清潔でした。物件は綺麗でした。ナマケモノ、イグアナ、サルを見ることができました！サルはチェックアウト時にホテルの建物のすぐ外にいました（ビスタスイートを予約しました）。

An amazing trip again to our beloved hotel and hotel staff. Ignacio met us in the parking area before we parked the car. He graciously greeted us and carried our luggage to our suite. The regular staff was there to make our four hour drive forgotten and we were amongst family. We were there to celebrate our 45th wedding anniversary. Josue, Michael, Juan in a million and Marcela were helpful and gave that Pura Vida vibe. Carlos the gardener prepared a nice flower arrangement made for the existing flora on the property. Our house keepers made special bath towels into loving swans, What a trip. P.S. try the wood fired pizza at night, delicious. Art & Carole

なんて美しくノスタルジックなホテル...私たちの部屋にはクッションされたラウンジチェアが完備された独自のラッププールがありました...幸せな時間は1つの取引のために2だったし、スタッフはもっと収容的でフレンドリーだった...私たちはメインプールで泳いでラウンジをしました...とてもリラックス!無料の朝食が私たちの部屋に含まれていました(追加料金で利用できる他の朝食アイテム)。前COVID 私は、プールでぶら下がっているときに常にプラスである外のプールバーが開くことを確信しています!来年コスタリカに戻るとき、間違いなく私たちのリストに載っています!

温かく思いやりのあるサービス

We had an incredible experience at The Falls Resort. The staff, the view, the pool, the restaurant, and the room were all excellent. We will definitely stay here again next visit. We had monkeys, butterflies, hummingbirds, and iguanas visit us. The breakfast was great too! Way better than we ever expected.

これはコスタリカの太平洋岸で絶対に最高のホテルです!もちろん、私は他に行ったことがありません...しかし、マカンダに滞在した後は絶対に必要ありません。マカンダの宿泊施設やアメニティよりも他に良いものは何もないことを知っています!すべてに非常に近く、ホテルを通じて予約されたすべての経験を得ることができます。食べ物はめちゃくちゃ美味しいです!提供されるメニューには悪いことはありません。また、カイピリンハは死ぬべきです!プライベートビーチがすべてを盛り上げました!このリゾートは大人専用なので、家族や子供連れの混雑したビーチに行く必要はありません!戻ってくるのが待ちきれません!動物を見たいなら、ここで見ることができます!あらゆる種類のサル、ナツメ、鳥、トカゲ、バグ、カエル、すべて!