ケポスのResinas y Fibras De Queposホテル

シャナで最高の時間を過ごし、リゾートに滞在し、レストランで食事をしました。 Krishne、Rolando、Hayette、Andreyは最高のホストであり、ホテルやツアーに関する最高のアドバイスをしてくれました。Krishneはまた、私たちの部屋をアップグレードするのに役立ちました。だから、野生動物のトンで森を通って水を見下ろす素晴らしい景色がありました! ❤️🌴

Our worst hotel experience ever. We’ve been robbed in our hotel room, the hotel suspected it was an inside job and did nothing to help us. We have made several attempts to r We stayed at the Selina Manuel Antonio for 4 nights in July and were robbed in our own room. Before leaving the room in the morning, we had closed the window and the door. I received a notification on my banking app showing suspicious activity on one of my cards I had left in the room. We rushed back to the hotel only to find our room had been plundered. Everything of value had been stolen: both computers containing all our work, jewelry, clothes, shoes, handbags, backpacks, perfumes, identity cards. We immediately went to the reception where we tried to explain our situation to the receptionist. Absolutely no reaction, we had to wait, completely panicked for the manager to come, which took what seemed an eternity. The manager, which could not care less, finally appeared and came to the room to witness the ransack. We went straight to the police station to make a deposition. On our way to the police station, we did our best to explain how we found out about the robbery in our broken Spanish, because the manager wasn’t speaking English. At some point at the police station, we understood a glimpse of the conversation which was taking place between the manager and another hotel representative. They were saying in Spanish, that our room was in a blindspot for cameras and that a robbery had previously occurred there some years ago. Fortunately we understood a couple of words and confronted them immediately about that, and they had to confess to what they knew and were apparently trying to hide. The hotel's responsibility in this matter is engaged as (i) the theft occurred inside of the hotel, (ii) our room was in a blindspot for the cameras and the hotel knew about it, (iii) there was already a robbery in the same area of 3 rooms, and (iv) the thieves could open the door without forcing it simply by passing their hands through the poorly secured window (which was closed when we left the room). The hotel is liable and therefore should reimburse the amounts of the stolen items. When we came back from the police station, the manager promised to repair us for the whole amount that was stolen, and to show us the camera feed. Both of these promises were betrayed. The police caught some of the burglars and we managed to get some of our items back (including computers). But the jewelry went missing, and now the hotel acts like nothing ever happened. After more than a month, our requests remain completely unanswered. They are now trying to mislead us with legal jargon and their own insurer’s policy. PS: The room was awful and morbidly humid. No sunlight has ever penetrated trough that broken window.

ここでは彼らがあなたを台無しにします！彼らはゲストサービス用にWhatsAppをセットアップしていて、それがさらに台無しにしました。私はスパにいて、そこに持ってきた飲み物に氷が必要だったのですが、メッセージを送るだけですぐに持ってきてくれました。食べ物は朝食、昼食、夕食ともに素晴らしかったです。 Agua Azulesと町への無料シャトルサービスがありました。Agua Azulesでパラセーリングを予約し、すぐに降ろしてくれたので完璧でした。部屋は清潔でした。物件は綺麗でした。ナマケモノ、イグアナ、サルを見ることができました！サルはチェックアウト時にホテルの建物のすぐ外にいました（ビスタスイートを予約しました）。

温かく思いやりのあるサービス

なんて美しくノスタルジックなホテル...私たちの部屋にはクッションされたラウンジチェアが完備された独自のラッププールがありました...幸せな時間は1つの取引のために2だったし、スタッフはもっと収容的でフレンドリーだった...私たちはメインプールで泳いでラウンジをしました...とてもリラックス!無料の朝食が私たちの部屋に含まれていました(追加料金で利用できる他の朝食アイテム)。前COVID 私は、プールでぶら下がっているときに常にプラスである外のプールバーが開くことを確信しています!来年コスタリカに戻るとき、間違いなく私たちのリストに載っています!

An amazing trip again to our beloved hotel and hotel staff. Ignacio met us in the parking area before we parked the car. He graciously greeted us and carried our luggage to our suite. The regular staff was there to make our four hour drive forgotten and we were amongst family. We were there to celebrate our 45th wedding anniversary. Josue, Michael, Juan in a million and Marcela were helpful and gave that Pura Vida vibe. Carlos the gardener prepared a nice flower arrangement made for the existing flora on the property. Our house keepers made special bath towels into loving swans, What a trip. P.S. try the wood fired pizza at night, delicious. Art & Carole

This is a great hotel that is small enough to feel intimate but has most of the amenities of a large resort. Of course, the initial highlight is that the hotel is built into the forest and treats the land as a preserve. On top of that, many of the rooms have gorgeous views, and ours had a view of the ocean over the hills. The staff is amazing. Everyone is super friendly and helpful. Even though they have some routines that make things easy to follow and access, the staff is more than willing to help or adjust if you need it. We drove in, and once there they reserved a parking spot for us near the cart / shuttle service for the entire stay! From the entrance / parking, a shuttle takes you to the main building (rain or shine…we never had to wait in the rain and it was pouring when we arrived). The facilities were outstanding and well-appointed. Don’t get me wrong, there are some features that are aged, but most things are very nice and everything is always super-clean. The pools are really nice. Small, but several levels allow for multiple infinity pool experiences, along with floating chairs if you prefer to hold your drink while floating. There is a “swim up” bar that I think is usually open from 12-5 but don’t quote me on that. The food was pretty good. IMO, stick with traditional dishes. Ceviche and traditional Costa Rican breakfast were our favorites, but everything we tried was pretty good. The drink menu is a little light. They offer enough choices, but there are not any high end liquors, and the wine is good but I do not believe I also any vintages that you might expect from a hotel of this caliber. Finally, the rooms were very very nice. Our son had his own “standard” room and it looked as nice as ours did, even though he did not have as much space. Our room was a suite with a bedroom, full bath with walk in shower, a private patio, and a living space complete with leather sofa (and pull out bed), dining table with chairs, and club style chairs to complete the seating area. All very comfortable. Our room also came with access to a private terrace on the top floor. This space also included seating and tables, umbrella, and curtained Chaises. Great views from there and the private patio! In short, we did not have enough time to enjoy all of the amenities even within our own room, but we were beyond comfortable and the views and vibe were amazing. One more thing: the owner has started a macaw restoration project, so you can see Scarlett macaws on the premise. We also saw many other bird species (this is an eBird hotspot for those who use it), heard monkeys, and enjoyed seeing sloths and iguanas on the premise (but not in or near the room 😊).