My six year old daughter and I came to Raleigh for an overnight girls’ shopping trip while her brother was at sleep away camp. This property came recommended from a colleague who frequently visits. I cannot say enough, good things about how convenient it is to the different places we were trying to go. Being Wolfpack fans, our Bell Tower view did not disappoint! More that, our experience was made by the front desk attendant, Dwight. He could not have been more friendly and welcoming, particularly to my daughter. He asked her name and used her name whenever he saw her on property. It made her night when we came back from shopping and he called out to her. He truly went above and beyond to make her feel comfortable- she was like Eloise at the Plaza!
This hotel tries to be modernist. However, many things and services don't meet the standards. My husband and I are staying in this hotel. On the first day, there was no cleaning service. The housekeeping staff locked our door, and when I asked her to come back in 2 hours, she never did. You should also check your room for cleanliness. I found many small dirt spots on the floor, and the room was not cleaned during our 4-night stay. If you are a more traditional traveler, this hotel does not have a closet or dresser for you to put clothes in. Basically, you are living out of your suitcase. If you are staying for just a day or two, it might be fine, but for three or more days with a spouse, I would not recommend it. The hotel restaurant is called ”GOOD DAY GOOD NIGHT.” If you go there for breakfast, your ”GOOD DAY GOOD NIGHT” will turn into a bad day. We left the restaurant completely disappointed and hungry. If this is a Marriott hotel chain, what is the Marriott standard for this particular hotel? My husband and I went to the restaurant for breakfast on the day we checked out. The server was nice and friendly. She took our order for coffee but tried to avoid taking our breakfast order because the chef instructed her not to take orders until he was ready. However, we waited for more than 20 minutes and tried to get her attention for our order. That's when we found out the situation. We were completely shocked.
As a titanium elite MARRIOTT member, I need to bring recognition to the front desk colleague named Joy she is an amazing warm wonder person and is an asset to the Marriott family The staff at this hotel are warm and welcoming. I highly advise the Sheraton Raleigh Durham.
My church had their 19th convocation in this hotel. I took my 10 year old niece. I stayed from Wednesday night to Saturday morning 3 nights. I had to change my room twice. The first room AC was not working and there was a heat wave. The second room had bed bugs and the bugs ate my sweet nice up. She was bit on her face, hand and arm. Also, the conference room that the church conference was held in had no AC. It was a miserable stay at this hotel. People from 4 other rooms were also bit during my stay there.
We stayed here for a weekday concert at the PNC Arena, a pleasant and easy 15 min walk. It is an okay midgrade chain hotel that charges for the access and convenience rather than amenities. We arrived at 5:00 and were told our room was not ready (check in is at 4:00) and got a free coke for our 20 minute wait. It seems they are suffering from lack of housekeeping help and the front desk had no idea what the housekeepers were doing. Everybody who checked in had to wait. The front desk was very friendly but did not seem to be in charge. Since the PNC Arena charges $40 for parking it seems this hotel has just added that to their room price, i.e. an overpriced room for the privilege of the walking convenience. The small bar was overwhelmed by the post concert crowd, but to the lone bartenders credit, she stayed open late (post 10:00) and kept the drinks coming. The room was large and clean after waiting a while for the lone elevator, okay HVAC, comfortable bed, but the pillows were horrible flat chunks of foam. The $10.75 breakfast (mediocre although real eggs and over cooked sausage) should have been included for the inflated room rate. It's worth paying for the convenience for the PNC but we wouldn't stay there if not for that reason. You can find the same quality for less not too far away, but then you'd have a commute and a $40 parking charge. Name your poison.