ホテル リヴィエラ(Hotel Riviera)

We had a pleasant stay at the Rivier. The reception staff were helpful and accommodating. We had a large terrace which was a bonus, although it did need some TLC. Good breakfast

Although the bed and pillows are old, everything else is ok. The staff are very helpful. Location is perfect!

Lovely European hotel right on the promenade and walkable to restaurants and shopping. The beach is right across the street. Rooms are spacious. Beds are a little hard but not bad. Enjoyed our stay.

Liked that there were lots of dining options. Hotel was in the middle of alot of traffic and activities.

Beautiful hotel in a beautiful location in Rapello and good breakfast

This hotel is in a great part of the city, across from the beach and port. However, upon arrival, my friend and I were greeted by the rude receptionist, a brunette with glasses. I asked if we could check in early and she quickly said no. Then I asked if we could check our bags in at least and she just motioned her hand over to the side. Did not even get up and give us a number/tag. I had to do everything and hope it was right. Really terrible customer service. Otherwise, the room was ok. Beds were uncomfortable and we each only had a sheet to cover up with. It was nice to have an ocean view though. 4/10 for me.

Amazing! Must stay here! We stayed at this hotel for 3 nights and have so many good things to say. The staff was so nice and helpful with directions/transportation, very clean, the included breakfast was great lots of options and it’s right on the waterfront so close to everything - 5 min walk to the train station or the boat transportation. 10/10

Location was perfect, walking distance to everything. The only thing I was not happy was when I first arrived. The room was warm and the batteries on the remote were burnt, like literally damaged burnt on the ends. I brought both issues to the woman at the front desk and all she can say is to ask the people tomorrow. She made no effort to help, I felt like I was a bother... basically she was rude! But the next day, another guy was at the front desk and he was great! He even asked if he could make dinner reservations for me. The lady that checked me out was also very friendly. The room was still warm, but thank goodness I was able to open the windows. It brought a nice cool breeze to the room.