エンパイア イン & スイーツ(Empire Inn & Suites)

I booked this room April 9th for the Alberta provincial volleyball tournament. This is supposedly for 2 families. Then at some point between day of booking to April 24th i called in to cancel 1 room they keep saying to call back so i did keep calling them to be sure. and as always pls call us back or they will call me back. at 1 point they said it was taken care of. come April 26th. voila surprise i don't have a room booked for tonight. i asked for a manager and nothing he is off today. I attached my confirmation just so everyone can see.

The room was supposed to be non-smoking. It wasn’t. There were only three small and hard cushions for pillows. Not real pillows and usually three isn’t sufficient for 2 people on a queen bed….and- these were cushions. The room was run down, the bed felt “thin”. The water wouldn’t drain in the sinks and shower well. Overall…I should have booked a hotel elsewhere earlier.

Hotel had been around since the 70's just got a new name and a cleaned up, still a travlers hotel motel. Has people who are full time residents.

Older and dirty looking place. Sheets and cover both had black grease looking stains. Mattress was older and sloped to the middle and sagged at bottom corner. Kitchenette seemed like an after thought add on. No kitchen linens were provided, no toaster. Chose to use paper plates and glad we brought our own pan as what was there for dishes and pans were dirty and very poor. Bathroom was good but old. Quiet overall.

Very Convenient to westerner park, but wouldn’t book again, was not clean

Dirty room and no breakfast kther than that it was alright. Reasonable staff

It was so so...nothing great or attractive which highlights here.

The bathroom sink was stained brown. Looked like dirt was in it but it wouldn't rub off. Very dirty old sponge was on the counter I'm assuming to be used to clean dishes. New sponges can easily be bought for cheap at the dollar store instead of leaving old dirty ones for new guests.The air conditioning unit didn't blow cold air and was more like a fan. The room smelled like smoke. There were ants in the kitchen.

The property is in need of a lot of repairs. Our room the headboard was torn and tattered, the trim on the hot tub is falling off, everything else was acceptable. The stairwell needed to be cleaned. If we had anywhere else we could’ve gotten a room, we would not have stayed, but it was the last room in the city.