This was the worst hotel experience I've ever had. If the experience we had had been at a $79/night side of the road motel, I would've been much more laissez-faire about it. However, we paid $180, plus parking, plus a $35 pet fee, and would've been more comfortable sleeping in our car. The 2 main issues were: 1. The heat doesn't work on some of the floors. My understanding is the first 3 are the main issue. And when I say it doesn't work, I mean it never reached more than 17 degrees, and cold air blew from the vents straight at the beds THE ENTIRE TIME. This is a problem they know about. They've had people in to fix it, but ”can't”. So, when it's -30 outside, this hotel is charging people $180 to stay in hotel rooms THEY KNOW have no heat! ***?! Do they have heaters, i asked? Some, but not enough for every room, so we were out of luck. In order to actually manage to sleep, we kept a pot of water boiling on the stove all night, went to Canadian Tire to buy our own heater, and each slept with 3 blankets and our clothes on. They offered us extra blankets, but only sent 1 for 4 people and 3 beds. We had to call down 4 times, each time we were on hold for over 10 minutes becausevthe place was a gong show. This leads me to the second issue.. 2. Management of the hotel. This place is BUSY. There was never not a line up at the front desk. Like i said earlier, every time I called down I was on hold for 10 minutes. I've never seen a hotel this size not have at least 2 people on the front desk, but there was only 1. A couple manager looking women walked around, back and forth into the office, etc, but never jumped onto the other desk to help out. It was ridiculous. When we first went up to our room and realized the heat didn't work, we called down to the woman who checked us in to complain. She acted surprised about the heat and gave us the only other room in the hotel because they were full. I waited in line for half an hour to get new keys, and when I got to the front desk a different clerk was now telling me my reservation had ended and there was no room for me. We spent another 10 minutes going around and around, while I tried to explain what had happened. This is when we were told that the heating is a problem they know about and can't fix (not the story we heard from the other clerk) but were assured that the new room would have heat. Nope, that was a lie as well. I could go on, but that's the gist. I'll never stay again.
Nice hotel. Lots of parking spaces, and next to restaurants. Great location, close to major roadways as we were just passing by the city. Front desk was very pleasant. Room was clean, beds were comfortable, and we got a room with a view of the parking lot so we got to see our car, lol. We received a nice welcome basket in recognition of our hotel status, which was nice. Thank you!
ゲゲストIt's a little difficult to locate at first as it is hidden behind a Truck Base of some sort and its in the middle of a number of hotels. The staff were a bit yes sir three bags full sir which is ok, The rooms were tidy and clean and were serviced daily. There was access to the room from the outside and internal. There was no breakfast unless you count a bun and a muesli bar given on request at reception. It can be noisy and I thought the trucks would have been a noise problem but they weren't. It is a bit run down and shabby. There are a few eating places nearby and a bar/restaurant across the road.
We stayed at the Ramada Regina for two nights in a king room on the 14th floor. The room and hallways were clean, well-maintained, and met our expectations. Booking was easy online, and while our interaction with the staff was brief at check-in, they were welcoming and professional. However, the unexpected additional charges were disappointing, as breakfast and parking are typically included at hotels with similar stars and rates based on my previous experiences. While the gym and pool were generally acceptable, and I noticed that water quality was being checked, some facilities require more attention. The Whirlpool jet was not functioning, and some of the gym equipment and weights were rusted, which diminished the overall experience. Addressing these issues would greatly enhance the stay for future guests.