ヒルトン ガーデン イン ダラス リチャードソン(Hilton Garden Inn Dallas/Richardson)

Daughter has a cheer competition

Please reconsider staying at this hotel: 1. Late arrival, was greeted by a man, who clearly HATES his job. Didn't explain anything about the hotel, and when I asked about breakfast, he goes "I'm getting to that, just relax and breath"..... was very demeaning, and gave me key and that was it. The first night was rough, bed was so FIRM, I woke up with back pain. 2. Showered and sat in the handicap chair which is what its intent is for, and the entire seat collapsed. I could have been injured! The blinds also didn't work, and had to have maintenance come and fix it and they ended up giving us another room, so had to move everything over. 3. We weren't told that we had to REQUEST room service, since the front desk guy upon check in pushed me away so quickly to get me away from him, had no clue and threw all the towels on the floor, only to learn that it's too late to have the room cleaned. Luckily I was able to request some clean towels at least. Later found the little writing on the keycard piece of paper that says you have to request it, but would have been nice to have been told upon check in as I missed it completely. So heads up to others! 4. There is no complimentary breakfast. $15 breakfast Buffett with rotten pastries they’re feeding people! Total health hazard!

The pool was not very sanitary. The service from check in to check out was the worse. Also, we were given coupons for breakfast times until 11am and the staff does not honor it and were very unfriendly and dismissive. No pleasant interactions at all at any point in time.

The ability to check-in & use a digital key from your smart phone & through the app was the BEST decision ever.

One of my favorite locations to stay at. The service and amenities are top tier and very convenient

Domestic assault all night long the room next to us. There is a $75 pet charge that is not shown. $35 parking charge for just parking at the hotel. I received a random $58 charge in the middle of the night to my card and they cannot tell me where that is from. All these charges are not included in the room.

Very loud. Paper thin walls and toilet paper, bed was not comfortable, no greeting when you enter, bathroom is cheap. Much more options for less.

Only dislike was the fire alarm going off at 7am on Saturday. Other than that, everything was good.

Really enjoyed the patio area with heaters and fire pits where you can watch three large screens. service from the bar was impeccable, both I nside and outside. Rims and beds were very comfortable, but our toilet overflowed, and had to be shut off.. luckily, they were able to immediately put us in a new room!