Hyatt Place Jackson Ridgeland

Customer service wasn’t up to standard this last trip and we made it into to town around midnight room was dirty we had to switch and still ended up in a dirty room

Let’s just say my over all experience was horrible but it ended well! The over all staff were amazing, Everyone at the front desk housing keeping, maintenance, smiling and greeting the entire stay! I booked 2 separate reservations items were missing, protocols were not met! Ms Courtney did a horrible job! Thankfully the young lady at the front desk took the time to look for my missing (missing for 3 days) items after she had made the breakfast and taking care of the front desk! Thankfully all my missing items were recovered

Rooms were clean. No shampoo, conditioner, or body wash was provided. We were told breakfast would start at 6. It did not. When waiting, we were told it would start at 6:30. By the time we left at 7 there was still no breakfast.

Shower door would not open from the inside, stains on the couch, bathroom door makes the bathroom very difficult to access.

I liked the bed and breakfast very much.There was no hot water. Also the outlet by window in room 327 was not working properly.

I wish this hotel would update and fix problems. It is in the best location for us with my 2 little dogs to walk around the shopping center. We had a closet door that was broken and unable to open, the sink leaked water all over the floor and most outlets do not work. The staff was super friendly, breakfast was great and check in and out was super easy! If they would just fix up the hotel this place would be perfect.

I didn't like anything I was very disappointed the closest door broke the shower was dirty. I will never stay there again and I will not refer anyone else

Great check in the evening we arrived, clean and comfortable room, cozy and clean lobby, breakfast had good options but was cold at 830am, pool was locked at 930(scheduled to open at 6am), we asked twice to have it opened. Housekeeping was great!

I’ve stayed here a couple of times and for the most part they’ve always been fairly clean and have a decent breakfast. This time the shower was dirty (molded shower floor) and the tv only had one channel. 2 star visit although other stays here would rank about a 3.5ish