Best Western Rochester Hotel Mayo Clinic Area/St. Marys

The stay was not what we expected as we were checking in, we found out hot tub was down for the day. Which we had one night stay. Had a pool side room which when it starts getting late and ready to turn in. You can hear the loudness coming from the pool area. Staff was very friendly and we were greeted very well. Some minor room ammenities weren’t what we expected. Slept good and the room was nice and dark.

Our neighbors were up partying with loud music all night. We have a 5 year old who was having a hard time sleeping and we didn’t get any sleep ourselves. The pool was over capacity the entire time. Our daughter couldn’t enjoy the pool as kids were swimming into her and throwing balls at her. It was just not an enjoyable time throughout the whole stay.

This place is horrible and ghetto . Dirty rooms . People fighting at night . My kids got attacked by some other kids that were running around the hotel .

We booked an handicap accessible room but they would not let us have one. My mother in law had a stroke and can’t walk far and they put us on the third floor. Not happy.

The room and service was amazing. I know the hotel can't do much on other guests staying there but we just felt very uncomfortable being stared at and hearing very disgusting and inappropriate noises coming from a group of people while at the pool. We also saw a mother lock her kid in the hotel room by themself. She held on to the handle so he wouldn't get out. I know much can't be done on that.

I liked the water features. Even though I did not swim I do have young ones that would enjoy them. Finding the room was kind of confusing. The room smelled as though it was a smoking room. Smoke affects me adversely.

Stayed for medical appoin**ents during the new year, which was unfortunate in itself, but the holiday cough was rough. Nothing staff could really do too much about but overall just an average stay for us. Tried not to have housekeeping regularly so that old focus on other guests, but when I did request once they did not end up coming initially, and then about an hour and a half later we decide we would just request towels and let it be. Pool towels were out one day and the hot tub was shut down one day. Doors to pool area were always open, which made pool area colder, but it wasn’t all that bad.

Overall nice property to stay. Bed was comfy. Breakfast was great. Pool area looked nice but we didn’t use. Staff excellent! Liked there was a bar behind the property to walk to. The room had box elder bugs in it so that needs to be addressed before we would stay again.

I did 4 stars on the facility due to my lamp on the desk not working and the heater not working properly. However, the staff was prompt at getting everything fixed and very frendly. I will be staying here again my next trip to Rochester.