ホームウッド スイーツ バイ ヒルトン ロチェスター メイヨー クリニック エリア / セント メアリーズ(Homewood Suites by Hilton Rochester Mayo Clinic Area/ Saint Marys)

Website says that there was Room Service and there was not! Having to pay $14 dollars a night to park, whether I parked there or not. Not cleaning the room everyday!

The carpet was very soiled and needed cleaning. The furniture was full of stains and very worn needs new furniture all worn out. Very expensive and very hard to get to the swimming pool and fitness center. Had to pay for parking and could not access room without paying for parking. Very expensive had to pay 345 dollars for one night 2 adults and 2 children. No shampoo or lotion or conditioner in shower all empty. Dishes left in dishwasher and had to run them through and put them away.

Loved all the extras like social hour, bingo & breakfast. This is our go to hotel in Rochester

Staff was friendly and very professional. Breakfast was great! Only problem was the parking ramp. I departed in the morning, but it had snowed during the night. Ramp was slick and flat out scary.

Great location if you need to be at St. Mary’s Hospital. Rooms have everything you need, is in the small kitchen. Decent breakfast. Have fun, happy hour with bingo on Wednesday night. Only thing working was housekeeping which only made my room one day in 8.

It was directly opposite the hospital so it was very convenient for me

The staff was great. The breakfast lady was exceptional.

The room we stayed in smelled of dog. The furniture had holes and stains. The bedspread has stains.

Was difficult finding the entrance and temporary parking to check in. Had to wait awhilevto check in as the front desk attendant was on the phone booking a room for a guest and no other staff member was