ホリデイ イン エクスプレス ホテル & スイーツ ロジャーズ IHG ホテル(Holiday Inn Express & Suites Rogers)

I made a reservation via *******. No refunds or cancellation. Parking lot was packed with no other parking in walking distance. Had to rebook elsewhere and pay for both properties.

Terrible, rude staff! Check in time was 3:00 and we didn’t get to check in until after 4:00. I called in the morning letting staff know we’d like to check in early and asked if we could at least swim early. Staff said maintenance had to be done on the pool. I was told to call back at 1. When I called at 1 I was told we couldn’t swim until we checked in. We got to the hotel at 2:30 and couldn’t swim, however others were in the pool. At 3:00 several others were able to check into their rooms. A different staff person came on just after 3 and I asked if we could swim and she said of course! Very frustrating!

Room was clean and odor free. All amenities were in the room and in working order. Bathroom and towels were clean. Breakfast was great. Bananas would have been nice though.

Excellent location. Property getting a little older but still in decent shape. Good place to stay.

Very clean and well kept. The pool was great. Breakfast had a variety of items.

The staff were very friendly and helpful. We had a very pleasant stay.

The King Bed rooms are for handicap. I booked it for comfort and payed extra instead if resulted in a pretty terible experience especially while taking showers.

I was charged $127 on top of what I paid *******. The hotel asked for my card and stated it was for $50 incidental but charged me some random $127 instead and refused to fix it. Will not return