I will start by saying the room was good and the cleaning and breakfast staff were good. The office and particularly the inability to answer their telephone was very frustrating. We arrived at 4PM on a Thursday and there was no signage at the front of the building to indicate that the hotel was there. When we finally got directions to the 3rd floor, the reception was locked and no one answered the door bell. No one answered the telephone on the reservation either. Finally a staff member arrived with a bag of food and let us in. He informed us we were 'upgraded' to another building and walked us over a block or two. The hotel 'Marta Inn' was clearly just an old apartment made into three hotel rooms with a shared kitchen. This was adequate and we largely enjoyed our room. The bed was firm, the air conditioning cold, but the hot water never exceeded luke-warm. We booked airport transfer for our departure, we confirmed this at check-in. We were told the transport company had our details (phone and flight) and would contact us to organize pick up. At 0700 on day of departure, Monday, we had no contact from a transport company. We tried calling reception and got 'this phone is off or out of range'. We tried all three phone numbers provided. We downloaded Whatsapp and texted on the Whatsapp number supplied. We got no response or feedback. Finally the staff arrived that delivered breakfast and was able to reach his colleagues. Apparently the staff that normally organized transfers was on vacation the previous week, so she finally told us to get a taxi, they wouldn't be able to organize our pick-up in time to make our flight.
自動翻訳