ロッテルダムのストラント・ネッセランデホテル

Excellent location, close to family. Friendly Staff, great breakfast buffet. Mostly business men were in the hotel during our stay. The hotel had a bar and gym for exercise. Room service was good and front desk was excellent with the ability of the agents to communicate in different languages.

Never again. We came here for a quick drink and something to eat because we were stuck in traffic on our way to Utrecht. I have been going to van der Valk hotels for years. We have dined or stayed at several this week alone such as Dordrecht, Blijdorp and de Bilt. As such I am used to a specific level of service at van der Valk establishments. This one did not deliver. We waited a long time to be seated. Once the bartender saw that none of the young serving staff were going to seat us, he took it upon himself and served us our drinks and took our order. We would have liked some coffee afterwards, but the serving staff completely ignored us. We therefore decided to forego coffee and pay. A young lady came to clear our table and I asked her for the bill. She said she’d bring it right after she brought our plates to the kitchen. Unfortunately, one of the young male receptionists decided to take his break at a table at the far end of the restaurant right as she came out of the kitchen, and she decided that sitting at the table and flirting with him was more important. None of the other staff were anywhere to be seen. She finally decided to get back to work 20 minutes later. I got up and walked to the bar where all the serving staff were now standing and asked for the bill, again. I then got a snarky answer from one of the male servers that his colleague was currently printing it. I replied that she had been “printing it” at the table at the far end of the restaurant for the last 20 minutes and that I was done waiting for it. It took another 5 minutes and the same young male server ended up bringing us the bill. She did not have the courage nor the decency to own up to her mistake and apologize in person. Instead, she sent out a colleague to possibly take the heat from dissatisfied customers for her rudeness. When we left, all of the serving staff had made themselves scarce. I am sure other customers would have just left without paying instead of waiting a total of 25 minutes for the bill. As said in the beginning, I will not be visiting this particular van der Valk again. There are others close by with much better service that this young staff should take as an example!

The hotel was easy to get to, although note that there is a lot of road construction works going on in the area and road closures made me have to circle the area a few times to try to find an entrance to the car park The check in process was quick & efficient and my room was on the first floor. You have to use your key card in the elevator as well as the door to the corridor, there seems to be a technique to it as I had to put the card into the reader & out again a few times before it worked The hotel had good Wi-Fi that worked well throughout, although if I remember right, I think it restricted me to only 2 devices The room had 2 single beds with a beside table in between. I took the bed beside the window as there was more room at that side, the other bed only had a narrow ***** at the door. The room had a lots of storage, coffee facilities, lounge chair and foot rest as well as a table area & chair but the table was quite narrow & it definitely didn’t work for working on a laptop. It was quite warm when I was there but there is AC/heating & the window fully opens, but you are close to a main motorway so there is traffic noise. I did sleep really well though as the bed was comfy The bathroom had a good size basin with good space beside for all your toiletries. The shower was more like a wet room beside the sink with a dividing wall. It worked OK & the shower pressure & temperature was good The hairdryer was small & attached to the wall of the bathroom by the cord. The cord wasn’t long and I had to stand close to the wall to move it around my head, plus could only stand sideways to the mirror. It worked fine, but the annoying thing is you have to hold the button in for it to work which started to get sore and I have shoulder length hair The hotel has a gym on the first floor, you have to walk along the side of the restaurant to reach it. It consisted of 4 machines, cross trainer, stationary bike, treadmill & rowing machine, which all were pretty good, but there isn’t any more room in the room to do any other exercises. There were no towels when I arrived but someone got some for me, there was limited sanitation to wipe down equipment and there was no water provision I didn’t have breakfast in the restaurant but I did have dinner there. The dinner menu has a good selection and you get bread to nibble on while you wait. I had a main salad one night, which was nice, but be careful, it was huge with 2 chicken breasts. I also had the the salmon with veg & potatoes, again nice, the potatoes had a creamy sauce on them which I couldn’t identify but was tasty. The hotel has a small bar as well Overall this was a comfortable hotel with good facilities

7月中旬にザ·ジェームズに5泊しました。素敵なホテルです-中央に位置し、鉄道駅、レストラン、アトラクションまで徒歩圏内です。私たちが泊まった部屋は、良いサイズで素敵な任命でした。パッケージの一部として、一日中2台の自転車を使いました。7月19日に自転車を出て、水車で約20km離れたKinderdijkを回りました。自転車の1台は最初から低迷していましたが、この問題は過膨張したタイヤによるものです。残念ながら、それは問題ではありません。フェリーで自転車ラックから出るのと同じように、逆方向に置いたときに大きな音がしました。フェリーを降りたときに乗ったとき、ペダルは自由に車輪を動かしました。私はすぐにこの問題についてホテルにメールしましたが、30分以上戻って何も聞こえませんでした。地元の人は私たちを2km離れた自転車店に向けました。これは10年以上にオランダが経験した最も暑い日(39 C)で、私たちはカバーする約60キロを持っていたので、私たちは以前のスタートを切ることを望みました。ホテルが私たちにメールを送ったとき、私たちはすでに自転車店でそれを修正しました。ホテルが助けを送るのに1時間か2時間待つ方法はありません。メカニックは自転車の状態に非常に失望していたので、彼はホテルが修理代を支払うべきだと言った、そして彼らが何か質問があるならば彼らは彼に電話するかもしれない。フロントデスクは、彼らの自転車サプライヤーが修理のために私たちに支払う可能性が高いと私たちに言ったが、3週間後、私たちはまだ待っています。ポイントは、私は彼らのサプライヤーではなくホテルから自転車を取ったということです。合理的なホテルは顧客を補償し、サプライヤーと自分で取引します。 35ユーロを失うことにあまりにも怒るつもりはありませんが、これはこのホテルでどれほどひどい顧客サービスを持っているかを示しています。あなたはそこに滞在することができます、そしてそれは問題がない限り大丈夫です。

このホテルでの私の経験は本当によかったです。市内中心部と地下鉄駅の近くにあり、徒歩数分以内に必要なもの(スーパーマーケット、ショップ、食べ物)をほぼすべて揃えることができます。すべてのものは本当に親切で、ホテルに滞在中に発生する可能性のあるものに役立ちます。朝食には飲み物や食べ物の種類は多くありませんが、それでも本当に美味しいです。このホテルについての私の唯一の不満は、部屋に冷蔵庫がないことです。 5日以上滞在する場合は、本当に必要な冷蔵庫です。全体として、私はデイズインでの滞在を本当に楽しんだので、間違いなくこのホテルを再び訪れるでしょう。

非常に良い施設、すべてがとてもきれいで、場所は素晴らしいです、サービスは素晴らしいです。

TAをチェックせずに急いで予約しました-大きな間違い。スタッフ(唯一の正だった)が私に耳栓を渡したことを確認してください! .この時点で、私は別のホテルに行くことを考えました(すべきでした)。あなたはここで眠りにつくことはありません - 通りの騒音で耳栓はほとんど耐えられません(近くのクラブの柔らかい音)しかし、紙の薄い壁はあなたが他の住民を大声で聞くことができることを意味します - 私は重い寝台で、4時に目が覚めました:45(after finally getting to sleep at 1) - now this didn't seem to be loud partygoers, just people talking relatively loudly managed to wake me up with earplugs in!! .WiFi/tv etc all fine, no air con so hot, but the other thing was I read these reviews before I went to bed bugs. To be clear I didn't see anything - but to mitigate I slept above the covers with a long sleeve T-shirt.私は足首に噛みつきますが、それは他の場所で起こったかもしれません。この場所は、大きな夜の外出に人々にのみ適しています - それは素晴らしい場所にあるので、壊れて、ベッドに合格し、去ります。誰もが上記のことを気にするでしょう - 眠れない偉大な都市を楽しむためにもっと努力します。

今まで泊まった中で最高のマリオットの一つです。私は大使です。スタッフは例外的です。フレンドリーで、丁寧です。私は個人的に私の年配の母親の爪が完了し、忍耐強くなるように自分自身にそれを取るために自分自身に感謝したいと思います。スタッフは毎日あなたを認識しています。また、私の妻と娘に特別な飲み物をすべて作ってくれたキャメロンに感謝したいと思います。本当にありがとう。それを保つと、私たちはすぐにあなたに会います。もう一度ありがとう。

The room was very nice, vibrant colors, bed was awesome, all very clean. But the big mistake they made with the renovation were the doors. They slam with a very big bang, so when anyone else on the floor enters the room, it all shakes. And then they are not isolated, you can understand discussions happening outside the room. And then, for the breakfast, dinner, lunch: only christmas music. But of the worst kind. There is no place in the region to escape this in the morning, so you have to deal with the christmas music. And for 17 euro's, it's not even worth actually what you get after your ears are in pain with ”jolly happy christmas” three times during breakfast.